About the Author
Getting Technical columnist Sandy Walsh is a veterinary practice management consultant, speaker and adviser. She is an instructor for Patterson Veterinary Management University and continues to work in a small animal practice. She has over 35 years of experience in the veterinary field and brings her in-the-trenches experience directly to readers.
Written By This Author
Patient CareEstablishing a system of protocols allows a veterinary practice to handle urgent calls efficiently.
Human ResourcesYour employees’ personalities and behaviors contribute to your practice’s overall culture. When you have even one venomous employee, the toxicity can harm your entire organization.
Practice ManagementYour practice might need a checkup from a staff and hospital perspective so that clients like what they see and experience.
Veterinary IndustryAfter a slow start, the field we chose and love has evolved into so much more.
Personal WellnessSupervising the veterinary nurse team is hard enough, so train and trust others to do their jobs, and remember to take time for yourself.
Professional development requires the team member’s determination and commitment as well as the practice’s support of continuing education.
Multiple payoffs await if you allow your capable and trusted technicians to take on more responsibilities.
A great leader elevates everyone on the team as they strive to deliver optimal patient care and thorough client communication.