About the Author
Fearless columnist Natalie L. Marks is an educator, consultant and practicing Chicago veterinarian. Dr. Marks is a leader within the Fear Free movement, was a member of the original Fear Free advisory board and is Fear Free Certified Elite. She passionately believes that all veterinarians should be committed to the physical and emotional health of their patients.
Written By This Author
Personal/Professional DevelopmentVeterinary professionals know pain all too well. Fortunately, understanding how to respond to challenges helps us rebound faster.
Client CommunicationAccuracy and collaboration help us navigate the fear of misguidance.
Client CommunicationAfter panic sets in following a medical error in veterinary practice, honesty and corrective measures go a long way in preventing another mistake down the line.
Personal/Professional DevelopmentOur colleagues, clients and patients are better served when we simply strive for excellence.
Patient CareThe road to recovery is much smoother when we pay greater attention to our patients’ emotional health.
Patient CareHelp new cat owners fall in love with your clinic by promoting your practice’s feline features and filling clients with practical advice.
Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.
Failing to put patients at ease is a missed opportunity for clinicians trying to diagnose conditions such as KCS and uveitis.
Amid a staffing shortage and heightened stress levels, your practice has modern-day options for improving the client experience.