About the Author
Fearless columnist Natalie L. Marks is an educator, consultant and practicing Chicago veterinarian. Dr. Marks is a leader within the Fear Free movement, was a member of the original Fear Free advisory board and is Fear Free Certified Elite. She passionately believes that all veterinarians should be committed to the physical and emotional health of their patients.
Written By This Author
The Daring Release of PerfectionismOur colleagues, clients and patients are better served when we simply strive for excellence.
Before and After the Anesthesia Wears OffThe road to recovery is much smoother when we pay greater attention to our patients’ emotional health.
Smitten With KittensHelp new cat owners fall in love with your clinic by promoting your practice’s feline features and filling clients with practical advice.
Streamlining the Checkout Process
Reduce anxiety on both sides of the reception desk by adjusting workflows, communicating better with clients and adopting new technology.
A Bird’s-Eye View of Ocular Exams
Failing to put patients at ease is a missed opportunity for clinicians trying to diagnose conditions such as KCS and uveitis.
The Endangered Hospital Landline
Amid a staffing shortage and heightened stress levels, your practice has modern-day options for improving the client experience.