About the Author
Socially Acceptable columnist Caitlin DeWilde, DVM, is the founder of The Social DVM, a consulting firm helping veterinary professionals learn to manage and grow their social media, online reputation and marketing strategies. She earned her DVM from the University of Illinois and is a recipient of its Outstanding Young Alumni Award. Before stepping back to focus on her marketing passion, she served as medical director for a large hospital in St. Louis. Today, she divides her time between practice, consulting and writing. She is the author of the “Social Media and Marketing for Veterinary Professionals” textbook.
Written By This Author

Innovation/Technology
Your New Intern: ChatGPT
Use artificial intelligence to enhance your practice’s marketing campaigns, but remember to scrutinize the results.
Client Communication
Don’t Be a Copycat
Your veterinary clinic's marketing must differentiate between felines and canines to appeal to their respective owners.
Practice Management
Does Your Website Need a Refresh?
Nothing sends a worse message to online visitors than obsolete information, boring photos and broken links.
Practice Management
How to Fine-Tune Your Marketing
Focus on five principles to prevent your client communication from falling flat.
Practice Management
Multimodal Marketing
Bring the team together to figure out your “why?” Then, brainstorm content and decide what you can afford in people and time.
Practice Management
How to Market Your Online Pharmacy
Sending clients to a trusted retail partner can generate more revenue for you and greater pet owner loyalty.

Practice Management
Too Much Screen Time
Social media is best consumed and managed in moderation to achieve a good work-life balance and your practice’s marketing goals.

Practice Management
Draw a Line When Online
Learn to safeguard your practice’s social media channels and encourage positive client interaction.

Client Communication
Define and Refine
Rather than spend time and money connecting with all potential clients on social media, focus on your VIPs and their lookalikes.
Social Media
Failure’s Not an Option
Learn what to do when your social media channels stop meeting your objectives.
Practice Management
How to Streamline Your Marketing
You can’t be strategic if you don’t have time to sit down, think and map out a marketing strategy.
Social Media
The Inside Track
You can’t calculate ROI or progress without knowing where you began. So whenever possible, run a baseline report or download your initial social media statistics so that you can best track your success.
Client Communication
Focus on the Positive
Share positive reviews through your team’s private Facebook group or Slack channel.
Practice Management
Think Outside the Box
If you’re working with a particular company on one marketing avenue, see whether you’re taking full advantage of its services.
Social Media
Platform Diving
Veterinary practices, particularly those that want to connect with millennials and younger generations, should consider Instagram.
Practice Management
Return to Form
By making changes to your client registration form, your practice can save time and money and have a better understanding of your clients.
Social Media
Less Ringing, More Appointments
Facebook, Google, Instagram and even business review platforms can streamline the booking process and free up your staff.