Make Digital Client Service Stick
Keep pet owners and the veterinary team happy by continuing to digitize six key services.
The COVID-19 pandemic radically altered operations at veterinary hospitals. Some of the sudden changes will undoubtedly have long-term effects, especially when it comes to client expectations. Veterinary clients, particularly PetGen (millennials and Gen Zers, our profession’s No. 1 consumers), are looking for increased levels of digital service. The WellHaven Pet Health family of practices has […]
A new approach to solving veterinary burnout
Lean thinking empowers employees, gives them more freedom to make decisions and focuses on results rather than micromanagement.
With 12 years of emergency medicine experience spread across 35 veterinary hospitals, I’ve witnessed firsthand every stage of veterinary job satisfaction and burnout. How to confront this problem threatening our industry? Is there any way to combat growing discontent? With an open mind and drawing on the best management practices available, I determined that my […]
What are you waiting for?
Designing a safe and inviting reception area will better serve the needs of your patients and their owners.
Visiting a veterinary clinic can be stressful for owners and pets alike. Waiting spaces are full of unfamiliar animals, smells and sounds that can overwhelm a sick or anxious pet. However, your practice can implement design strategies to help make the waiting area as pleasant and unthreatening as possible. Safety First Cleanliness and infection control […]
Need financing? A community bank can help
Applying for an SBA loan might seem a laborious process, but the right lender can cut through the red tape and sometimes offer more flexible rates and terms.
2020 has been a challenging year for business owners on nearly every front. Whether your veterinary clinic was forced to close for a time or your clients brought their pets in less often, you had to get creative to maintain success. If you were looking to make changes to your clinic, you might have noticed […]
What One Practice Learned During COVID
Paperless transactions, curbside service and telemedicine lead to a safer environment for clients and hospital team members.
COVID-19 brought hard challenges to all of us in 2020. But as we plan for 2021 and beyond, it’s time to evaluate the adaptations that practices like mine made during 2020 that should carry on in the years ahead to ensure everyone’s success. When the pandemic hit the United States, we all scrambled. Park West […]
When client invoices go unpaid
A proactive approach that starts before a pet arrives can help veterinary practices reduce collection-related issues.
For many veterinarians, creating and maintaining a healthy revenue cycle can be a major challenge. Balancing day-to-day operations, providing excellent care, and managing billing and payments can be a constant struggle. But it doesn’t have to be. Capturing more revenue and setting your office up to handle the collection process all depends on the systems […]
5 ways to succeed in the pandemic era
The veterinary business model has changed quickly and for good reason. Technology is helping us to interact with clients and protect our teams.
Although life in the time of COVID-19 is unprecedented, daunting and constantly changing, veterinary medical professionals are among the most adaptable, solution-oriented and innovative people I know. Pandemic life, with all its challenges, is another hurdle we’re jumping together. Here are five challenges that every veterinary hospital is facing during the pandemic and some ideas […]
How to avoid a COVID legal infection
Practice owners need to be careful to avoid claims over discrimination, paid leave, medical testing and harassment.
As businesses reopen across the United States amid the COVID-19 pandemic, veterinary practice owners are confronted with myriad decisions that can impact profits. Minimizing the risk from potential employee lawsuits should not be a primary consideration, but it does need to be an important part of the reopening calculus. Returning to Work If your clinic […]
Prepare for post-pandemic success
Now is a great time to convey your practice’s brand and values through your communication, education and advertising.
If you’re wondering how your veterinary office should move forward during COVID-19 and after the pandemic, you can rest assured that you’re not alone. No practice owner saw this coming, and no one is quite sure when life might return to normal. But as the dust has settled, the best bets and smartest strategies have […]
Zoetis launches Pumpkin pet insurance
Policyholders who choose preventive care coverage will receive a Zoetis parasiticide directly from the company.
The $1.5 billion-a-year U.S. pet health insurance market has a new player: Zoetis Inc., the world’s largest manufacturer of animal drugs and vaccines. Zoetis’ insurance subsidiary, Pumpkin, is competing against more than a dozen providers, from industry leader Nationwide to upstarts Spot and Prudent Pet. One feature that sets Pumpkin apart is Preventive Essentials, a […]