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veterinary care pet

The Future of Pet Care

Veterinary practices need to embrace technology to meet the needs of digitally engaged clients.

Over the last 18 months, we’ve seen significant changes across the animal health industry, including dramatic shifts in practice workflows and an evolved veterinarian-client relationship. Driven by a surge in ownership among younger generations, more pet owners now seek access to digital solutions as well as services that increase convenience and efficiency. While trust in […]



A system of objectives and key results creates clarity, alignment and job satisfaction, and ultimately drives revenue.

Veterinarians are some of the most passionate and dedicated professionals you will find. Most of them knew since childhood that they wanted to help animals. Veterinarians are also some of the most goal-driven people, having completed a long and complicated journey from a bachelor’s degree to veterinary school, to a veterinary degree, to perhaps specialty […]

business partner

How to Find the Right Financing Partner

Veterinary industry experience and transparency go a long way in ensuring a healthy business relationship.

A veterinarian’s job is to care for pets that can’t communicate what’s wrong or how they feel. Therefore, clinicians rely on ultrasound and digital radiography machines, endoscopy units, chemistry analyzers and other diagnostic tools to give a more holistic view of the situation and help them make informed medical recommendations and decisions. Many times, however, […]

Shawl Wilkie Talkatoo

Talkatoo Wins 2021 Pet Pitch Competition

The Canadian company’s dictation software is designed to save time throughout the veterinary practice.

Talkatoo, a dictation tool designed for veterinarians and other pet health professionals, won the Startup Circle’s Pet Pitch Competition at VMX 2021. The Halifax, Nova Scotia, company’s CEO, Shawn Wilkie, calls Talkatoo a game-changer for veterinarians, cutting their documentation time. The subscription-based, HIPAA-compliant dictation software utilizes artificial intelligence. In the Beginning As a technology guy, […]


Overwhelmed? Learn to Delegate

Improve your work-life balance by empowering veterinary team members and helping each person to learn and grow.

Owning a veterinary practice can be overwhelming if you act like you’re the only employee and think you have to do everything. Empowering your team not only will free up your time and reduce your stress but also boost your employees’ confidence and make them feel more fulfilled professionally. When you delegate tasks, team members […]


How to Appeal to Millennials

The largest pet-owning generation expects more from caregivers. All the solutions are within your reach.

Millennials today are 25 to 40 years old, an age range that signifies entry into prime earning years. The majority of millennials — also known as Generation Y — are devoted pet owners who consider their pets’ health to be as important as their own. Millennials have surpassed baby boomers to become the largest generation […]

business tax return

3 Tax Matters for Veterinary Property Owners

Bonus depreciation, capital gains rates and like-kind exchanges should be on your radar.

Tax season is everyone’s favorite time of the year. As you are probably aware, the IRS pushed back the filing date for individual taxpayers to May 17, 2021, which means most people will live through a longer tax season than normal. Now is a good time for veterinary practice owners to evaluate what to prioritize […]

real estate future

The Future of Veterinary Real Estate

The pandemic changed how veterinarians do business. Here are five things to focus on.

Many veterinarians who changed their daily operations to account for COVID-19 would like to continue the adjustments moving forward. Here are the five to keep in mind for 2021: Utilizing curbside service: Even though challenging and time-consuming for practices, curbside service has increased overall clinic productivity, especially at practices that take advantage of technology. Team […]

digital pet health

Make Digital Client Service Stick

Keep pet owners and the veterinary team happy by continuing to digitize six key services.

The COVID-19 pandemic radically altered operations at veterinary hospitals. Some of the sudden changes will undoubtedly have long-term effects, especially when it comes to client expectations. Veterinary clients, particularly PetGen (millennials and Gen Zers, our profession’s No. 1 consumers), are looking for increased levels of digital service. The WellHaven Pet Health family of practices has […]

lean thinking veterinary burnout

A new approach to solving veterinary burnout

Lean thinking empowers employees, gives them more freedom to make decisions and focuses on results rather than micromanagement.

With 12 years of emergency medicine experience spread across 35 veterinary hospitals, I’ve witnessed firsthand every stage of veterinary job satisfaction and burnout. How to confront this problem threatening our industry? Is there any way to combat growing discontent? With an open mind and drawing on the best management practices available, I determined that my […]