Banfield Pet Hospital speaks 350 languages
Clients can receive translation help at one of six Southern California clinics.
How’s this for client communication? Pet owners visiting one of six Banfield Pet Hospitals will be able to converse with the veterinary team in any of 350 languages. The company unveiled a 60-pay pilot program June 5 that utilizes a contractor, Lionbridge Technologies, to interpret for clients who speak anything from Mandarin, French or Portuguese […]
Survey identifies where veterinary clinics fall short
High costs, excessive wait times and less-than-gentle patient handling are areas of client concern.
Long waits and the markups on tests and vaccines are among the top gripes of veterinary clients. An online survey commissioned by the United Veterinary Services Association found that while 95% of respondents walked away happy about the medical care provided, at least 1 in 4 found deficiencies in the overall clinic experience. Convenience was […]
WSAVA committee explores veterinary well-being
Survey results being presented at the WSAVA World Congress are seen as an “important first step.”
Preliminary results of a study into the well-being of veterinary professionals will be unveiled July 17 during the World Small Animal Veterinary Association’s World Congress. Nienke Endenburg, Ph.D., co-chair of WSAVA’s Professional Wellness Group, will release the findings, which are based on a 4,000-person online survey. “Veterinarians care for our animal companions, but the question […]
Compassion-First promotes executives, adds hospital
The company, under “Industry Icon” John Payne, is opening a West Coast corporate office.
Compassion-First Pet Hospitals, a network of 42 veterinary practices, has promoted group president Ryan Buck, MBA, MS, to executive vice president. Buck will oversee the newly created business development department as well as marketing, talent development, customer development and client experience. The Tinton Falls, New Jersey, company also reported: The promotion of chief financial officer […]
Midmark acquires kennel manufacturer Mason Company
The two Ohio businesses are more than a century old.
Veterinary equipment maker Midmark Corp. is expanding its animal boarding and containment offerings through the acquisition of a competitor, Mason Company. Terms of the transaction, announced June 4, were not revealed. Mason focuses on kennel systems, grooming tables and accessories. Midmark sells an array of veterinary equipment, including monitors, treatment tables and lighting, and also […]
Trupanion prepares to light up Times Square
Veterinary Appreciation Day messages will be shared with the public June 18.
Pet owners will show their love for veterinarians on June 18 in New York’s Times Square. Veterinary Appreciation Day, an annual celebration started by pet health insurer Trupanion, invites clients to share thoughtful messages about the heroic and everyday work of veterinary professionals. The notes will be hard to miss. “We are asking pet owners […]
Banfield launches Vet Chat telehealth service
The hospital network offers one-on-one discussions through the Banfield app.
Banfield Pet Hospital’s 2 million Optimum Wellness Plan clients can obtain veterinary advice remotely through the Banfield mobile app. The new telehealth service, called Vet Chat, is available 24 hours a day. Users won’t receive a diagnosis or prescription order, but they will be told whether their pet should see a veterinarian. “Vet Chat marks […]
VHMA selects Arizona for 2019 annual conference
Up to 26 CE hours will be available in September through three separate programs.
Registration has opened for the Veterinary Hospital Managers Association’s annual meeting and conference. The three-day event kicks off Sept. 26 at the Renaissance Phoenix Glendale Hotel and Spa in Glendale, Arizona. Attendees can earn as many as 26 continuing education hours during the conference, a pre-conference legal symposium and post-conference software user groups workshops. Among […]
Veterinary-exclusive CBD supplement is released
PhytoMAXX Bites is intended for pets with joint, immune, skin or stress issues, according to the manufacturer.
Animal Nutritional Products has introduced a veterinary-exclusive CBD (cannabidiol) chew formulated for pets suffering from pain, stress and other conditions. PhytoMAXX Bites contains a hemp extract as well as capsicum, which the manufacturer stated “activates the TRPV1 receptor that can influence pain perception.” Among other ingredients in the supplement are glucosamine, hyaluronic acid, omega-3 fatty […]
Veterinarians sell nearly half of all pet supplements
The profession’s 48% market share has been buoyed by rising interest in CBD products.
The veterinary industry is the leading seller of pet supplements, easily outdistancing the pet specialty channel, mass-market retailers and online merchants, according to a new report from Packaged Facts. The market research firm reported that U.S. retail sales of pet supplements rose by 5% in 2018, to $636 million, of which the veterinary channel captured […]