Chapter 1: Tales from the COVID-19 front lines

Veterinary practices are hard at work seeing patients in person and by remote means.

Telemedicine is getting a big thumbs-up from veterinary practices during the national coronavirus emergency. Veterinary professionals inside and outside of practice report that while it’s business as usual at many clinics, some hospitals are putting remote consultations to greater use, meeting clients in parking lots and doubling down on cleaning and sanitizing. Today’s Veterinary Business […]

Ernie Ward

How to navigate these turbulent times

Dr. Ernie Ward offers practical advice for clinic owners and managers facing virus-caused business challenges.

Practicing veterinarian and consultant Ernie Ward, DVM, CVFT, who guided clinics through previous pandemics, has a wealth of advice for hospitals dealing with fallout from the novel coronavirus outbreak. Dr. Ward, a member of the Today’s Veterinary Business editorial advisory board, posted an 11-minute video and an article recommending what practice owners and managers should […]

Cat Friendly Practice

Cat Friendly is the way to go, practices say

The AAFP program receives a 98% satisfaction score from participants, who also enjoy more business and fewer injuries to staff.

Veterinary clinics that earn the designation Cat Friendly Practice are overwhelmingly happy with the results, according to a survey conducted by the American Association of Feline Practitioners. The satisfaction rate of 98% shows that “implementing just a few, simple, cat-friendly strategies can make a huge difference in the experience for the cat, caregiver and your […]


Fetch conference in Baltimore is postponed

The virus-delayed April meeting is expected to be rescheduled.

MJH Life Sciences, reacting to the COVID-19 pandemic and a government mandate, has postponed the first of its four Fetch veterinary conferences scheduled for 2020. The Baltimore event had been set for April 2 through 5. A new date was not announced. “With the rapid developments related to this virus and the concerns people everywhere […]

AAHA coronavirus

AAHA suspends on-site accreditation visits

Other than cancellation of a seminar and a meeting, major veterinary associations are open for business during the coronavirus scare.

Veterinary practices awaiting an accreditation visit from the American Animal Hospital Association will hear from someone remotely rather than meet in-person during the COVID-19 outbreak. “For the time being, AAHA will be limiting air travel and conducting virtual rather than in-person practice evaluations,” the organization reported on its website. “Expect to hear from your member […]

pet stores

PIJAC: Pet stores are ‘essential’ during crisis

Companion animals must have uninterrupted access to food, supplies and veterinary care, according to a letter to government officials.

Don’t forget about the needs of pets during the coronavirus pandemic, industry leaders are reminding state and local governments. The Pet Industry Joint Advisory Council and pet store owners released an open letter March 13 calling pet stores “essential retailers” that should be exempt from mandatory closure if such a move was being considered to […]


Online is king in pet product sales

The e-commerce channel was worth $12.25 billion in 2019, part of an overall $55 billion U.S. market.

Internet sales of pet products jumped in one year by 22.5%, giving online merchants the largest share of the U.S. market, according to a new report. The research firm Packaged Facts also found that pet product sales at mass merchandisers such as Walmart, Target and Meijer rose by 7.8% from 2018 to 2019. Some of […]


Trupanion empties Seattle HQ during outbreak

Most employees are telecommuting to protect their health and to continue to serve policyholders.

Pet health insurer Trupanion has joined other Seattle companies, like Google, Amazon and Microsoft, in asking employees to work from home during the coronavirus outbreak. Nearly all of the 500 people who normally commute to Trupanion’s headquarters are doing their jobs remotely in an effort to help stop the virus’ spread. “We have recommended that […]


Application period opens for PrideVMC awards

Students are eligible for $4,000 Diversity Bonus and Intersectionality prizes.

Pride Veterinary Medical Community, an organization supporting LGBTQ+ students and professionals, is accepting applications for two new $4,000 awards and is taking nominations for its annual leadership award. PrideVMC’s Diversity Bonus and Intersectionality awards, each sponsored by Merck Animal Health, will go to a veterinary or veterinary technician student. Details and applications, which are due […]

SAVMA calls off symposium due to coronavirus

Cornell University forbids large on-campus gatherings through April 15, upsetting the travel plans of 1,100 conference attendees.

The Student American Veterinary Medical Association has canceled a sold-out symposium scheduled for March 14 to 16 after the host school, Cornell University, enacted restrictions because of the global coronavirus outbreak. The 50th annual symposium was expected to bring together about 1,100 people — SAVMA members, veterinary faculty and industry leaders — for three days […] Protection Status