Your legal responsibilities
As employment laws change or are enacted, practice owners and managers need to be cognizant of all the twists and turns. An array of online resources is available to explain the details, or you might want to consult an attorney.
Keeping up with evolving employment-related legislation can be difficult for small business owners, and COVID-19 made the situation even more problematic. As laws containing new and sometimes confusing information are rapidly passed, a veterinary practice owner’s compliance with the legislation might lag, which can have consequences as serious as litigation. As a general approach, gathering […]
Don’t shortchange yourself
Practice owners, just like their staff, deserve fair compensation. Revenue is key, of course, but you can increase it by regularly adjusting your fee schedules and eliminating giveaways.
I find very disturbing something that is occurring in our profession. It’s practice owners paying their associates more than they pay themselves. Now, don’t get me wrong. I want associate veterinarians to be paid more, and I want all team members to be paid more. Everyone in the veterinary profession has long been underpaid, in […]
The forgotten team member
Outnumbered and full of responsibility, practice managers aren’t immune to the personal struggles afflicting doctors and staff. Solutions are within reach.
As veterinary practice managers, we frequently discuss supporting employee wellness and combating veterinarian compassion fatigue, but our own stress and disengagement are less commonly addressed. Let’s do it now. Why are we ignored? In part, it’s a numbers game. The ratio of doctors and technicians to managers is high, so more emphasis naturally is put […]
A recipe for success
Leveraging technicians gives them a greater role in patient care and frees veterinarians to focus on active, rather than passive, revenue streams.
One of the challenges we face in practices nationwide is a shortage of veterinarians. According to JAVMA News, nearly 20% of U.S. veterinarians are set to retire within the next 10 years. For the last decade, the number of veterinarians has risen by roughly 2.2% a year. So, the question is: Can we keep up […]
Workplaces thrive in a culture of gratitude and when teamwork and collaboration are encouraged.
Studies have shown that positive leadership leads to positive work environments. The concept is so logical that you probably don’t need to review stacks of employee survey results to accept the notion that leadership has a real impact on work culture. Just as negative people can create a negative work environment, positive leaders can create […]
The slippery slope of judgment
Go With the Flow
Some of our richest and most helpful learning comes after our failures or someone else’s. A little humor can help.
This time around, we’re focusing on a potentially more sensitive topic: the consequences of judging others and ourselves. As always, the intent behind the thoughts we share here is to support more “flow,” or the state where we are fully present and meeting the challenges of the moment with a calm, clear focus and access […]
How the big dogs recruit
Corporate-owned hospitals know what is needed to attract top talent. Private practices looking for veterinarians can compete with the giants, too.
It’s a dog-eat-dog world out there. With too many available jobs in veterinary medicine and too few qualified applicants to fill those jobs, corporate groups are pulling out all the stops to attract top talent. How has the current job market changed the way corporations are recruiting, and can private-practice owners compete? What Candidates Want […]
It’s self-exam time
All hospitals need an occasional health check. Dive into the numbers, inspect the surroundings and review your digital presence to discover what ails your practice.
Veterinarians recommend that clients bring in their pets at least once a year for a comprehensive physical exam, so maybe it’s time we practice what we preach. When was the last time you did a comprehensive review of your practice and its management? Many practices schedule retreats around the beginning of the year, bringing the […]
Trust but verify
Don’t risk your DEA license. The three keys to preventing employee theft of controlled drugs are evaluate, investigate and reiterate.
Let’s start with a simple fact: Employees can and will steal from your drug inventory if given the opportunity. A Drug Diversion Digest report tracking the diversion of controlled substances over a six-month period — read it at bit.ly/2NoOWvR — found that 71% of incidents involved an employee. Sadly, this often includes people you consider […]
At your service
A management services organization adds a layer of structural complexity to a veterinary practice but offers non-veterinarians and even family members the opportunity to reap the financial rewards.
Veterinarians, investors and executives who want to form a management services organization (MSO) often do so without fully exploring the reasons. One revolutionary change in the veterinary industry over the last decade was heightened interest in MSOs, which resulted in a lot of newer market entrants, including, but not limited to, private equity. The problem […]