How is your hospital’s culture
A veterinary team’s attitudes, values, goals and practices go a long way in building a great organization.
I was asked during a job interview, “As a hospital owner and practicing veterinarian, what was your most difficult daily responsibility?” Without hesitation, I replied, “Maintaining the hospital culture.” During my tenure as a hospital owner and managing DVM, I would not have always replied this way. My appreciation of the value of positive culture […]
It takes a village to serve a client
Develop a dream team within and outside your practice to extend veterinarian capacity.
The appointment book is already filled when the practice opens its doors. The phones are ringing. The receptionists are squeezing in double-booked appointments and referring others. The practice and its veterinarians are in high demand. Sounds like a good problem to have, doesn’t it? However, at the end of the day, after the double-booked appointments, […]
Do the math
Proper inventory management is more than just tracking products that come in the door and go out. Sloppy recordkeeping and poor decision making can be costly.
Inventory management is a challenge for most veterinary practices. How much is enough, and how much is too much? Managers and nurses spend a great deal of time in this area, whether tackling the job themselves or managing others who do it. Wouldn’t it be great if the efforts were rewarded? They can be by […]
Silence the rumor mill
Workplace gossip can be harmful, so know how to control it.
“Maria’s skirt is awfully short, isn’t it? And she sure doesn’t have the figure to pull that off!” “You’re not going to believe what I heard about our new client.” “Did you hear who is getting divorced? You’re not going to believe what happened!” “We’re not getting bonuses this year because of what happened between […]
Get the best out of your team
Take short, focused steps to shape the desired habits and behaviors of employees.
My attitude and energy toward managing employees can ebb and flow as quickly as the tides, depending on the degree of heat I might be feeling from the perpetual daily fires. At my worst, I am angered by apathy or pettiness and wonder why people can’t just show up, do their jobs and get along. […]
Break the impasse
Know what to do when employees refuse to sign a disciplinary notice.
You created disciplinary policies and procedures that are clear, fair and approved by your attorney. You carefully document misconduct and poor performance, and you discuss the acts with all relevant parties. But then an employee throws a curve ball by refusing to sign a disciplinary notice. You really want the signature as proof of the […]
A better way to budget bonuses
Are you looking for a bonus pay system that is fair and sustainable? Start by incentivizing performance and encouraging cost savings.
When bonus pay becomes an end-of-year entitlement instead of a reward for a job well done and motivator for continued improvement, it’s no longer a bonus; it’s a gift. This year, consider an alternative program that is lucrative for hard-working employees and protects practice profitability. A core value of the hospital I manage is to […]
How #MeToo affects you, too
Sexual harassment in the workplace must be dealt with promptly, fairly and firmly.
The #MeToo movement started last fall with claims of sexual harassment and rape against movie producer Harvey Weinstein. Before long, dark shadows were cast over other powerful men — from entertainment personalities Matt Lauer, Kevin Spacey, Russell Simmons and James Franco to politicians Al Franken and Roy Moore. Although any accusation typically gets more publicity […]
The efficient practice
Follow these 10 tips to better the patient and client experience and produce a more engaged and happier team.
Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to […]
Is your training program a train wreck?
An effective educator will engage and guide team members and identify diverse personalities and learning styles.
Training employees can be challenging. Differences in each person’s learning style can make your goal of reaching everyone feel a bit overwhelming. So, what is the secret to a well-trained staff? How do you effectively deal with different learning styles and different personalities? The secret is how you engage people during the training process. Let […]