Leadership

judgment

The slippery slope of judgment

Go With the Flow

Some of our richest and most helpful learning comes after our failures or someone else’s. A little humor can help.

This time around, we’re focusing on a potentially more sensitive topic: the consequences of judging others and ourselves. As always, the intent behind the thoughts we share here is to support more “flow,” or the state where we are fully present and meeting the challenges of the moment with a calm, clear focus and access […]

candidates

How the big dogs recruit

Corporate-owned hospitals know what is needed to attract top talent. Private practices looking for veterinarians can compete with the giants, too. 

It’s a dog-eat-dog world out there. With too many available jobs in veterinary medicine and too few qualified applicants to fill those jobs, corporate groups are pulling out all the stops to attract top talent. How has the current job market changed the way corporations are recruiting, and can private-practice owners compete? What Candidates Want […]

exam time

It’s self-exam time

Practice Smarter

All hospitals need an occasional health check. Dive into the numbers, inspect the surroundings and review your digital presence to discover what ails your practice.

Veterinarians recommend that clients bring in their pets at least once a year for a comprehensive physical exam, so maybe it’s time we practice what we preach. When was the last time you did a comprehensive review of your practice and its management? Many practices schedule retreats around the beginning of the year, bringing the […]

theft

Trust but verify

Don’t risk your DEA license. The three keys to preventing employee theft of controlled drugs are evaluate, investigate and reiterate.

Let’s start with a simple fact: Employees can and will steal from your drug inventory if given the opportunity. A Drug Diversion Digest report tracking the diversion of controlled substances over a six-month period — read it at http://bit.ly/2NoOWvR — found that 71% of incidents involved an employee. Sadly, this often includes people you consider […]

MSO

At your service

Legal Lingo

A management services organization adds a layer of structural complexity to a veterinary practice but offers non-veterinarians and even family members the opportunity to reap the financial rewards.

Veterinarians, investors and executives who want to form a management services organization (MSO) often do so without fully exploring the reasons. One revolutionary change in the veterinary industry over the last decade was heightened interest in MSOs, which resulted in a lot of newer market entrants, including, but not limited to, private equity. The problem […]

Are you a human being or a human doing?

Go With the Flow

The cult of productivity has its place, but worshipping at its altar can rob us of our sense of curiosity, joy and wonder.

Wholeness, which we’ve explored in previous articles, is the need to feel sufficient as an individual and connected to others as part of something larger. Most importantly, from our perspective it’s about striking a balance between being and doing. Success in life and work depends on your ability to focus on who you are being, […]

consultant

When to hire a consultant

Floundering clinics and even hospitals in need of small adjustments might be well-served by connecting with a professional adviser.

Running a successful veterinary practice can be difficult. Hospital owners and managers often focus on maintaining a high level of clinical care, but at the same time they have to confront potentially damaging issues such as staff turnover, declining profits and the loss of clients to competing clinics. When a problem reveals itself, the inclination […]

surgical procedure

From preop through postop

Getting Technical

Surgical outcomes are optimized when the client is engaged and educated at every step, beginning with consent and ending with discharge and at-home care.

A client’s decision to approve a treatment plan and go forward with any procedure is largely dependent on the relationship and trust level she has with the hospital team. If she is not comfortable with the care and communication, your recommendations will not be accepted. Financial resistance is often thought to be the reason that […]

value

You bring value to a practice

Take Charge

Hospital managers have a huge say in a clinic’s financial course and whether the owner achieves an ideal selling price.

One of our primary responsibilities as a practice manager is to sustainably maximize shareholder value (profit). Whether you have full access to the accounting and play a role in major financial decisions or have limited governance over categories like human resources, inventory or marketing, your actions can shape profit and ultimately the practice’s value. When […]

new hire

Bad hire or bad hiring?

H.R. Huddle

Be honest with yourself. Did you rush the job candidate through the interview? Did you miss any warning signs? Did you quiz the references? Does your onboarding and training program need an overhaul?

After you spend time and money advertising for job candidates and interviewing them — and then selecting someone you believed would be a great addition to your veterinary practice team — it can be quite disheartening when the new hire just isn’t working out. You think back through the hiring process, the resume that showed […]

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