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Leadership

Vision Statement: IndeVets

Vet and Let Live

Industry leaders provide a look behind the curtain to discuss their company values and goals in this first-person essay series, Vision Statements.

Vision Statement: Hallmarq Veterinary Imaging

Improving the Lives of Animals and the People Who Care for Them

Industry leaders provide a look behind the curtain to discuss their company values and goals in this first-person essay series, Vision Statements.

Vision Statement: CareVet

Great Medicine Starts with Great Teams

Industry leaders provide a look behind the curtain to discuss their company values and goals in this first-person essay series, Vision Statements.

Vision Statement: The NAVC

Virtual Education That Makes a Lasting Impact

Industry leaders provide a look behind the curtain to discuss their company values and goals in this first-person essay series, Vision Statements.

Vision Statement: Basepaws

Driving Proactive Veterinary Medicine With At-Home Screening Tools

Industry leaders provide a look behind the curtain to discuss their company values and goals in this first-person essay series, Vision Statements.

diverse

Diversity Pays Off

H.R. Huddle

The veterinary profession has made great strides in employing women and millennials, but determined practice leaders can accomplish much more.

Veterinary practices reap numerous benefits when employing a workforce diverse in age, gender, and racial or ethnic background. These team members, naturally enough, tend to brainstorm a greater range of solutions to problems and demonstrate deeper creativity and innovation in managing and growing the practice. A McKinsey study — visit mck.co/35JFSKP — determined that businesses […]

paycheck

Paycheck Chatter and the Need for Time Off

Opening Shots

Opening Shots columnist Dr. Ernie Ward answers your questions.

Q: I own a four-doctor clinic and recently overheard our new associate veterinarian complain about her paycheck to a couple of technicians. She told them that most of her classmates received a higher percentage of revenue and better benefits. We have a written policy of not discussing compensation with other staff members. What should I […]

all aspects job

Hands-on Handoffs

Take Charge

Outgoing managers shouldn’t check out until their successors are familiar with the duties and understand how the hospital operates.

After more than 12 years of holding the same title at the same South Carolina veterinary hospital (and working with a handful of the same people), I have moved on to my next adventure: practice ownership in my home state of Indiana. The transition was planned 2½ years ago, and my replacement, the owner’s wife, […]

senior pets

New Tricks for Old Dogs (and Cats)

Fearless

You can do plenty to make life more pleasant for senior pets in your clinic and their homes.

As of late, just about everyone I know is trying to invest in one of the world’s hottest industries — ours. And for a good reason. A recent Morgan Stanley report predicts that today’s $100 billion U.S. pet industry will explode to $275 billion by 2030. Among the reasons: the incredible upswing in new pet […]

nonverbal communication

The Unspoken Truth

Talk the Talk

What are your clients not saying? Veterinary team members must watch for and decode a pet owner’s nonverbal communication and know how to respond.

I’m sure you’ve people-watched in an airport, restaurant or park. Even if you can’t hear their conversations, you easily form impressions of what the people might be thinking or feeling. If a couple are holding hands, you think they must be in love. If a teenager has his arms crossed and is scowling, you assume […]

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