The efficient practice
Follow these 10 tips to better the patient and client experience and produce a more engaged and happier team.
Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to […]
Is your training program a train wreck?
An effective educator will engage and guide team members and identify diverse personalities and learning styles.
Training employees can be challenging. Differences in each person’s learning style can make your goal of reaching everyone feel a bit overwhelming. So, what is the secret to a well-trained staff? How do you effectively deal with different learning styles and different personalities? The secret is how you engage people during the training process. Let […]
Put some thought into personality assessments
Testing can help identify the right person for a job, but be sure to choose the right exam and to develop a policy for its use.
Workplace culture in a veterinary practice is significantly influenced by the personalities of the people who work there. So, it makes good sense to gain a clear understanding of personality assessments and how they can benefit a practice. In 2015, the Society for Human Resource Management (SHRM) published an in-depth piece about personality tests and […]
The internet, you and your employees
Practices should have clear written policies so everyone is aware of what they can do online during work hours and what is always inappropriate.
Telemedicine may come to mind when you think about internet legal issues that can affect veterinary practices. However, it’s not the only issue. Let’s examine three others. Social Media “Research” Social media makes finding information about people, including those you are considering hiring, so easy. But is searching on social media platforms for information about […]
Make surgery an exceptional experience
Top-notch communication and protocols will wow clients and ensure the best possible care of their pets.
Veterinary technicians play a vital role in providing clients and patients with the ultimate surgery room experience. In fact, every employee who has contact with the client or the patient should understand what is involved from first touch to last. Surgery and anesthesia top the list of procedures that require our best effort in communication. […]
3 H.R. challenges and what you can do
Here’s what you need to know about managing millennial employees, instituting drug testing and granting paid leave.
Recruiting, training and retaining quality employees is an ongoing challenge for veterinary practices of all sizes. Successfully doing so, though, is crucial if a practice is to thrive. Team members involved in human resources should know how to address the three key issues below. Let’s look at the issues, questions to consider and methods of […]
Turn hardship into fellowship
Start a charity or work closely with one to ensure that the pets of a financially challenged client get the care they need.
As veterinary professionals, we are charged through personal compassion, moral conviction or even social pressure to care for animals in need when owners lack financial resources. As business owners and managers, we understand that we can’t allow our hearts to lead the way to negative financial consequences. To strike a balance between the two, many […]
When clients behave badly, sometimes the right thing to do is tell them goodbye — permanently.
Last year I met a fellow veterinarian who had a problem. Her scheduler erred in booking a house call. As a result, she arrived at the gentleman’s home at the wrong time. She sent the client a few text messages and waited. When he didn’t respond, she informed him that she had to leave and […]
Build a thriving dental practice
Veterinary technicians should take the lead in communicating the importance of oral care. Receptionists and kennel staff have key roles, too.
Eighty percent of adult dogs and 70 percent of adult cats have some form of oral disease. Dental problems are among the top three concerns raised by dog and cat owners. Why is the incidence of oral disease so high? Is it due to a lack of compliance or a failure to educate the client […]
Overcome the management blues
Forging a better work-life balance and seizing control of emotions can put you on a more even keel.
It’s the Monday after a busy week at the practice, and everyone’s nerves are a bit frayed. To lighten the atmosphere and create smiles, you stop on your way in to pick up doughnuts. Even though you are mentally exhausted from all the fires you put out the past week, you found the strength to […]