Activate your latent superpower
Go With the Flow
When we are sincerely curious, we unlock new fields of possibilities.
Our most recent column [“Wholeness and Self-Compassion,” February/March 2019] explored the importance of acknowledging our wholeness as a first step to finding peace in the present moment. While presenting on the topic of wholeness at VMX 2019, what became clearer to us than ever before was that members of the veterinary profession struggle with the […]
Friends in high places
Veterinary clinics are not immune to workplace favoritism. Playing favorites with co-workers might not be illegal, but it can hurt morale and create resentment.
Here are a few comments heard when I asked veterinary nurses, receptionists and associate veterinarians if they had encountered favoritism at their practice: “Favoritism is a way of life here.” “Favoritism is an everyday thing.” “I suffer daily from not being a favorite.” What is favoritism, and is it even legal? If a practice manager […]
7 must-do’s before you sell
Potential hospital buyers want to see everything, from contracts to liens. Your advisers will play key roles in the process.
When the time comes to sell your veterinary practice, the most important part, of course, is finding a buyer who is willing to pay the right price. But before the “For Sale” sign even goes up, follow these seven steps to position yourself for a smooth sales process. 1. Get Tax and Legal Advice One […]
Keep the peace
Successful conflict management requires knowing when to act, what to say and when to sit everyone down for a little coaching.
The reality is that after spending all day with your co-workers, almost every day of the week, conflict is inevitable at your veterinary practice. What is reasonable, though, as well as desirable, is to create a healthy work environment, one where conflicts that arise are managed in a functional way that allows the practice to […]
You owe it to yourself
Practice owners need to be fairly compensated. A four-tier formula is the answer.
As the owner of your veterinary practice, how do you determine your compensation and benefits? Unfortunately, many practice owners are what I call bottom feeders. That is, whatever amount is left in the bank account at the end of the month is how much they pay themselves. This is not how you should determine your […]
Your appointment calendar should be teeming with patients but not so crammed that you regularly turn away or turn off clients.
As you plow through the spring and gear up for what promises to be a busy summer season, maximizing efficiency and minimizing the craziness of the appointment schedule should be at the top of your mind. This year I am determined to coach up the reception team to passionately and proactively manage the calendar to […]
What gets you down?
Suffering from burnout, compassion fatigue or work-life issues? Make time for yourself, and distance yourself from what causes you the most stress.
Do you ever feel like life is spinning out of control? Like you never have enough time for the things you need to do, and no matter what you do, you think you should be doing something else? This is common among veterinary professionals. The stress begins during school and training and continues in the […]
Pro on ProSal
Production-based compensation, when implemented correctly, is a win-win for the veterinarian and the practice owner.
An article recently published in this journal [“A Prescription for Change,” October/November 2018] declared that it is time to do away with production-based compensation and “all its ills.” The article went on to proclaim that production-based compensation is no longer viable as a means of compensation for associate veterinarians. I could not disagree more. First […]
Help is on the way
From employee assistance programs to well-being seminars, the practice manager has a number of options for addressing a team member’s actual or potential personal crises.
Without a doubt, a team member struggling with a personal issue — marriage, financial, substance abuse or mental health, for example — can show a decline in productivity, attendance, energy and attitude while on the job. Personal rough patches are inevitable. But how can a practice manager support the team member, minimize any negative impacts […]
How to respond to third-party harassment
You have a responsibility to respond quickly and firmly to situations involving outside predators. It all starts with the employee handbook.
Harassment in the workplace lowers morale, reduces productivity and otherwise upsets employees. It can take the form of unwanted flirtation, forced touching or inappropriate jokes about an employee’s religion, race or gender. It could involve an unwillingness of someone to work with, for example, a sight-impaired employee. Harassment also can occur when someone inappropriately contacts […]