It’s self-exam time
All hospitals need an occasional health check. Dive into the numbers, inspect the surroundings and review your digital presence to discover what ails your practice.
Veterinarians recommend that clients bring in their pets at least once a year for a comprehensive physical exam, so maybe it’s time we practice what we preach. When was the last time you did a comprehensive review of your practice and its management? Many practices schedule retreats around the beginning of the year, bringing the […]
Trust but verify
Don’t risk your DEA license. The three keys to preventing employee theft of controlled drugs are evaluate, investigate and reiterate.
Let’s start with a simple fact: Employees can and will steal from your drug inventory if given the opportunity. A Drug Diversion Digest report tracking the diversion of controlled substances over a six-month period — read it at http://bit.ly/2NoOWvR — found that 71% of incidents involved an employee. Sadly, this often includes people you consider […]
At your service
A management services organization adds a layer of structural complexity to a veterinary practice but offers non-veterinarians and even family members the opportunity to reap the financial rewards.
Veterinarians, investors and executives who want to form a management services organization (MSO) often do so without fully exploring the reasons. One revolutionary change in the veterinary industry over the last decade was heightened interest in MSOs, which resulted in a lot of newer market entrants, including, but not limited to, private equity. The problem […]
Are you a human being or a human doing?
Go With the Flow
The cult of productivity has its place, but worshipping at its altar can rob us of our sense of curiosity, joy and wonder.
Wholeness, which we’ve explored in previous articles, is the need to feel sufficient as an individual and connected to others as part of something larger. Most importantly, from our perspective it’s about striking a balance between being and doing. Success in life and work depends on your ability to focus on who you are being, […]
When to hire a consultant
Floundering clinics and even hospitals in need of small adjustments might be well-served by connecting with a professional adviser.
Running a successful veterinary practice can be difficult. Hospital owners and managers often focus on maintaining a high level of clinical care, but at the same time they have to confront potentially damaging issues such as staff turnover, declining profits and the loss of clients to competing clinics. When a problem reveals itself, the inclination […]
From preop through postop
Surgical outcomes are optimized when the client is engaged and educated at every step, beginning with consent and ending with discharge and at-home care.
A client’s decision to approve a treatment plan and go forward with any procedure is largely dependent on the relationship and trust level she has with the hospital team. If she is not comfortable with the care and communication, your recommendations will not be accepted. Financial resistance is often thought to be the reason that […]
You bring value to a practice
Hospital managers have a huge say in a clinic’s financial course and whether the owner achieves an ideal selling price.
One of our primary responsibilities as a practice manager is to sustainably maximize shareholder value (profit). Whether you have full access to the accounting and play a role in major financial decisions or have limited governance over categories like human resources, inventory or marketing, your actions can shape profit and ultimately the practice’s value. When […]
Bad hire or bad hiring?
Be honest with yourself. Did you rush the job candidate through the interview? Did you miss any warning signs? Did you quiz the references? Does your onboarding and training program need an overhaul?
After you spend time and money advertising for job candidates and interviewing them — and then selecting someone you believed would be a great addition to your veterinary practice team — it can be quite disheartening when the new hire just isn’t working out. You think back through the hiring process, the resume that showed […]
Close the deal
When negotiating an employment agreement with an associate veterinarian, start with the basics — at-will or contract? — and go from there.
Managing your veterinary practice can be overwhelming, but protecting your business is of the utmost importance. That’s why having a solid employment agreement with an associate veterinarian — one delineating pay and responsibilities — is critical. For an employment agreement to be enforceable, what need to exist are a clear job offer, an acceptance of […]
What’s your game plan?
You can’t rely on a stroke of luck to get your practice to the next level. Strategic planning and written goals are essential.
When executed well, strategic planning sessions can be an invigorating experience where dreamers and number crunchers join forces to improve a veterinary practice. If these leadership meetings are not part of your hospital’s culture, here are ways to get started. Review the Mission, Vision and Core Values Formal leadership gatherings are a great time to […]