We will bounce back
COVID-19 tested the ability of practice leaders to adapt to change. The profession will emerge better equipped to tackle the next challenge with optimism and grace.
What a dynamic time this is. As I write this article in mid-April, I wonder how my veterinary practice will be operating when you read this in early June or afterward. Will stay-at-home orders still be in place? Will the veterinary team at Daniel Island Veterinary Hospital be healthy and able to work? Will pet […]
Go With the Flow
Most people and teams default to some variation of “no” or “yes, but.” The alternative is your ticket to resilience and peace.
In rapidly changing and uncertain circumstances, the practice of “Yes, and” and the related principles of improvisational theater provide a refreshing and hopeful alternative to the human tendency to react based on fear or a desire to maintain control. When it comes to being present in the moment, letting go and trusting the process, and […]
COVID-19 forced veterinary practices to forgo clinic walk-ins and instead move to parking lot transfers. You can make such non-traditional interactions even better for the client.
If you had told me a few months ago that I would walk into a grocery store and see bare shelves, or that I would be required to stay home and wear a mask when I go outside, I would have said you were out of your mind. Yet, that is our new reality as […]
What COVID-19 has taught us
We learned to navigate through the unthinkable and prepare for the unknown.
As I write this article, the world is smack dab in the middle of a bona fide pandemic. We are all scrambling to adjust and continue to provide veterinary services to clients while at the same time trying to take care of our businesses, our employees and ourselves. It has been a tremendously stressful time […]
Your legal responsibilities
As employment laws change or are enacted, practice owners and managers need to be cognizant of all the twists and turns. An array of online resources is available to explain the details, or you might want to consult an attorney.
Keeping up with evolving employment-related legislation can be difficult for small business owners, and COVID-19 made the situation even more problematic. As laws containing new and sometimes confusing information are rapidly passed, a veterinary practice owner’s compliance with the legislation might lag, which can have consequences as serious as litigation. As a general approach, gathering […]
Don’t shortchange yourself
Practice owners, just like their staff, deserve fair compensation. Revenue is key, of course, but you can increase it by regularly adjusting your fee schedules and eliminating giveaways.
I find very disturbing something that is occurring in our profession. It’s practice owners paying their associates more than they pay themselves. Now, don’t get me wrong. I want associate veterinarians to be paid more, and I want all team members to be paid more. Everyone in the veterinary profession has long been underpaid, in […]
The forgotten team member
Outnumbered and full of responsibility, practice managers aren’t immune to the personal struggles afflicting doctors and staff. Solutions are within reach.
As veterinary practice managers, we frequently discuss supporting employee wellness and combating veterinarian compassion fatigue, but our own stress and disengagement are less commonly addressed. Let’s do it now. Why are we ignored? In part, it’s a numbers game. The ratio of doctors and technicians to managers is high, so more emphasis naturally is put […]
A recipe for success
Leveraging technicians gives them a greater role in patient care and frees veterinarians to focus on active, rather than passive, revenue streams.
One of the challenges we face in practices nationwide is a shortage of veterinarians. According to JAVMA News, nearly 20% of U.S. veterinarians are set to retire within the next 10 years. For the last decade, the number of veterinarians has risen by roughly 2.2% a year. So, the question is: Can we keep up […]
Workplaces thrive in a culture of gratitude and when teamwork and collaboration are encouraged.
Studies have shown that positive leadership leads to positive work environments. The concept is so logical that you probably don’t need to review stacks of employee survey results to accept the notion that leadership has a real impact on work culture. Just as negative people can create a negative work environment, positive leaders can create […]
The slippery slope of judgment
Go With the Flow
Some of our richest and most helpful learning comes after our failures or someone else’s. A little humor can help.
This time around, we’re focusing on a potentially more sensitive topic: the consequences of judging others and ourselves. As always, the intent behind the thoughts we share here is to support more “flow,” or the state where we are fully present and meeting the challenges of the moment with a calm, clear focus and access […]