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From the Editors

Out of This World

Scooping up independent veterinary clinics left and right, consolidators are going about it the wrong way, said Ivan “Zak” Zakharenkov, DVM, MBA, the CEO of a new competitor, Galaxy Vets. “Usually, consolidators focus on three areas of the business that they want to improve: marketing, the cost of the products they buy, and managing the […]

Driven to Succeed

Dr. Dani Cimino was at a crossroads with her mobile practice when she heard last summer from BetterVet, a startup house-call business co-founded by two veterinary industry veterans. “I had a successful practice for many years, but at the same time, I was limited by what I could afford as far as technology and marketing,” […]

By Invitation Only

About the time this issue was wrapping up, I learned of Small Door Veterinary. What caught my eye wasn’t only that the company had raised $20 million from investors to finance its growth from a single clinic to 25 by 2025, but that its business model, members-only care, is one of the atypical practice options […]

Raising the Ante

Kent Thornberry, DVM, the founder and president of the 65-hospital CareVet network, isn’t waiting for Washington politicians to legislate a $15-an-hour minimum wage. He’s taken the initiative by giving raises to not only 600-plus employees who earned less than $15 but also to all other CareVet hospital team members. His St. Louis company, which owns […]

Dog Days

Like many people, I got a new pet in 2020. Mocha arrived after many months (years) of me lobbying my wife for a companion to Macy, our now-11-year-old Labrador retriever. My wife’s go-to response was always, “We don’t need a second dog.” What changed was the pandemic and my curtailed travel. I became a stay-at-home […]

We’re Still Here

A magazine redesign is difficult, not only for the journalists who brainstorm and implement changes but also for the readers suddenly tasked with determining the whereabouts of their favorite columnists and features. Such is the case with Today’s Veterinary Business, which after 3½ years of publication and many months of planning has gotten a makeover. […]

18 insurers and counting

What do Bivvy, Lemonade and Pumpkin have in common? What about Prudent Pet, Spot and Wagmo? The answer: All six are the newest brands in pet health insurance, joining a dozen older companies in what has become a $1.5 billion-a-year U.S. industry. I’ve kept pretty good track of the goings-on in pet insurance over the […]

Improve your online sales

Does your veterinary hospital operate an online pharmacy? Is the pharmacy integrated with your practice information management system? Does it sell prescription medications, preventives and therapeutic pet food? Do you promote it on your social media channels? If you answered “yes” to all four questions, you’re in the majority. The Veterinary Hospital Managers Association asked […]

Our strange new world

When I last addressed readers of Today’s Veterinary Business, an “outbreak” of the “novel coronavirus” was underway. Trupanion was asking its Seattle employees to work from home as a precaution, Cornell University preemptively forbade large events, forcing the cancellation of the Student American Veterinary Medical Association symposium, and the parent AVMA was inviting people to […]

It’s a work in progress

You might think that conditions have improved two years after the release of the first Merck Animal Health Veterinary Wellbeing Study, which discovered troubling rates of psychological distress among U.S. veterinarians. You’d be wrong. The results of a 2020 follow-up survey revealed that 9% of veterinarians are suffering with their well-being, the same rate as […]