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telehealth

Virtual care is the reality

Innovation Station

General practitioners, specialists and even students have a role to play in the evolution of telehealth and the elimination of barriers to veterinary services.

Lots of stuff is going on in the world of virtual care as its utilization shifts from innovators to early adopters and becomes more mainstream. Recent articles have shown increased client demand for telehealth services and satisfaction with its use. This past spring, the American Veterinary Medical Association hosted the Veterinary Virtual Care Summit, which […]

complainer

When the problem is the problem finder

Chronic complainers within a practice can be toxic. Learn to develop a workplace full of problem solvers.

The practice manager, Jaime, is busy working on payroll in her office when the following conversation takes place with a technician named Cory. Jaime: Oh, hi, Cory. How are you? Cory: Fine. (Silence) Jaime: Can I help you? Cory: Well, it would be nice to actually get a break from work and eat lunch in […]

discrimination

The scourge of discrimination

Ugly acts of bigotry and intolerance are perpetrated by colleagues and clients. Learn what your practice can do to become more diverse and inclusive.

It was a typical day at the corporate veterinary hospital where Dr. Donna Smith had been employed for nearly a year. After seeing patients, Dr. Smith walked into a central treatment area and saw a noose fashioned from white nylon rope hanging from an overhead examination light. Dr. Smith, who is African American, asked the […]

scared dog

Trust the process

Fearless

Reducing fear and stress in patients might require changing the workplace culture. Once you have the team’s attention and buy-in, your clients will take notice.

It’s a busy Monday morning at your practice, full of appointments and a few walk-ins spilling over from the weekend. And then, in the midst of controlled chaos, an anxious German shepherd is scheduled for a 20-minute appointment to “check hips.” A few years ago, just writing those words would have sent my shoulders hunching […]

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