The price of harassment
Employers must step up and wipe out abhorrent workplace behavior in all its forms. Education and clear reporting protocols are key.
Sexual harassment has been a part of daily news for more than a year now. Mostly, but not exclusively, women are taking primarily to social media to share stories of harassment or assault happening in schools, workplaces and even on the street. The resulting #MeToo movement has toppled careers, launched legal investigations and nearly derailed […]
My journey to practice ownership
What I learned about running a veterinary hospital and what my former colleagues in industry should consider.
I can’t say I always wanted to be a veterinarian, but I grew up on a farm in rural middle Tennessee and have been surrounded by animals all my life. Becoming a mixed-animal practitioner was my goal throughout veterinary school, and I accomplished it with my very first job. Quite early in my career, however, […]
Money is wasted during each minute of a meandering back-office meeting. You need to set a tight schedule, establish ground rules and be selective with the invitations.
Staff meetings, department meetings, management meetings, lunch and learns. Veterinary professionals are not immune to the meetings epidemic that plagues many companies. Meetings are often a necessary evil, but many of them are unexciting, unfocused and unproductive. We rarely stop to think about the real cost of meetings because, after all, the attendees are clocked […]
Be of service
Do the little things to turn an average client experience into one that pet owners will relish and long remember.
We all know that clients determine the quality and value of a veterinary practice based on what they see and experience. Furthermore, this determination is made in the first three minutes that clients come into contact with the practice. This phenomenon is known as perception of value. During a recent onsite consultation, I noticed a […]