Business rebounds at many N.Y. hospitals
Nearly a quarter of surveyed clinics are performing better than they did in 2019.
A survey conducted by the New York State Veterinary Medical Society has found what the organization called “significant improvement in the volume of business” since the start of the COVID-19 pandemic. In early April, 60% of responding practices reported year-over-year revenue declines of at least 25%. The latest figures, released June 4, showed that business […]
AVMA Economic Summit switches to virtual format
COVID-19 will be among the subjects covered online in October.
The American Veterinary Medical Association’s annual Economic Summit, a deep dive into the health and future of the profession, will be online only in 2020 because of the COVID-19 pandemic. The event had been scheduled for Oct. 27 and 28 in Chicago. The virtual version will take place on the same dates, and registration is […]
Prepare for post-pandemic success
Now is a great time to convey your practice’s brand and values through your communication, education and advertising.
If you’re wondering how your veterinary office should move forward during COVID-19 and after the pandemic, you can rest assured that you’re not alone. No practice owner saw this coming, and no one is quite sure when life might return to normal. But as the dust has settled, the best bets and smartest strategies have […]
Chapter 11: Tales from the COVID-19 front lines
“What actions are we going to take that will help propel us into a new normal that includes more compassion, more collaboration and more kindness?”
This week: Dr. Mia Cary on diversity, Dr. Peter Weinstein on leadership and much more. Read other installments in this series: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 12 Chapter 13 Chapter 14 Chapter 15 Cary Consulting CEO and change agent Mia […]
Sales in a stay-at-home world
Regardless of whether you buy a particular product or service, the company representative is deserving of your time. You never know when a business relationship will pay off for your hospital and clients.
No one was surprised to hear that the sales forces of all the pharmaceutical and manufacturing companies were placed on home office detail when news of the pandemic broke. The COVID-19 crisis had completely changed the business landscape to include veterinary hospitals. As essential businesses, however, we have a critical obligation to continue to provide […]
Your digital messaging needs to stand out from the crowd if you hope to reach distracted clients. Great subject lines matter.
“Stay home, save up to 50%!” was the subject line of an email I received from one of my favorite retailers. It completely turned me off. Thanks to COVID-19, my business was down about 30%, I was terrified to look at my retirement account, and I wouldn’t have had anywhere to go in my new […]
We will bounce back
COVID-19 tested the ability of practice leaders to adapt to change. The profession will emerge better equipped to tackle the next challenge with optimism and grace.
What a dynamic time this is. As I write this article in mid-April, I wonder how my veterinary practice will be operating when you read this in early June or afterward. Will stay-at-home orders still be in place? Will the veterinary team at Daniel Island Veterinary Hospital be healthy and able to work? Will pet […]
COVID-19 forced veterinary practices to forgo clinic walk-ins and instead move to parking lot transfers. You can make such non-traditional interactions even better for the client.
If you had told me a few months ago that I would walk into a grocery store and see bare shelves, or that I would be required to stay home and wear a mask when I go outside, I would have said you were out of your mind. Yet, that is our new reality as […]
What COVID-19 has taught us
We learned to navigate through the unthinkable and prepare for the unknown.
As I write this article, the world is smack dab in the middle of a bona fide pandemic. We are all scrambling to adjust and continue to provide veterinary services to clients while at the same time trying to take care of our businesses, our employees and ourselves. It has been a tremendously stressful time […]
Eliminating pathogens in the age of COVID-19 is more important than ever at veterinary hospitals. Regardless of whether you use ultraviolet light, double doors or elbow grease, attention to detail is what matters.
Modern veterinary hospital design has long focused on pathogen control and biosecurity, but to be extra safe amid the COVID-19 pandemic, let’s review recommended strategies and features. The ideas laid out below are most applicable to clinics scheduled to be built or renovated, but a surprising number can be incorporated into existing facilities at minimal […]