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COVID-19

pets

Pets remain in high demand during COVID

An estimated 11.38 million U.S. households have gotten a new pet during the pandemic.

One thing the pandemic hasn’t changed much is society’s love of pets. The American Pet Products Association reported in its latest “COVID-19 Pulse Study” that 11.38 million U.S. households have gotten a new pet during the pandemic. Furthermore, the human-animal bond remains strong, with 3 out of 4 pet owners saying that spending time with […]

Preparing for the post-pandemic veterinary business landscape

Veterinary associates and practice owners are understandably worried about the future in a post-pandemic world. But there are bright spots and opportunities.

Our inaugural Clinic Innovation Guide is coming to you at a time when there are many unknowns and financial worries. Take advantage of our tips and sponsored products to bring a fresh light on your practice.

COVID coverage

COVID, insurance and your practice

Protect and Defend

Questions that few people were asking a year ago are suddenly on everybody’s mind.

As the pandemic sweeps across the United States, the delivery of veterinary services has changed dramatically. Not surprisingly, veterinarians and practice managers have raised questions about insurance coverage and risk management. This is the first of a two-article series highlighting the most frequently asked questions I have received from my insurance clients. Q. Do workers’ […]

wildfire pet care

Chapter 16: Tales from the COVID-19 front lines

“The human-animal bond has never been stronger. During times of really challenging situations, people need pets.”

This week: Dr. Peter Weinstein on wildfires and pet care, Dr. Bob Lester on a checkmark-shaped recovery, Debbie Boone on her “Open Letter to Clients,” and more. Read the first 15 installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 4  Chapter 5  Chapter 6   Chapter 7 Chapter 8  Chapter 9  Chapter 10  Chapter […]

curbside

What one practice learned during COVID

Paperless transactions, curbside service and telemedicine lead to a safer environment for clients and hospital team members.

COVID-19 brought hard challenges to all of us in 2020. But as we plan for 2021 and beyond, it’s time to evaluate the adaptations that practices like mine made during 2020 that should carry on in the years ahead to ensure everyone’s success. When the pandemic hit the United States, we all scrambled. Park West […]

veterinary care

Chapter 15: Tales from the COVID-19 front lines

“In the face of the current normal, being busy isn’t all it’s cracked up to be. The busyness is not necessarily good for business.”

This week: Dr. Peter Weinstein on the best and worst of times, Dr. Wendy Hauser on communicating lifetime cost of care, Wendy S. Myers on credit card fees, and much more. Read the first 14 installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 4  Chapter 5  Chapter 6 Chapter 7  Chapter 8  Chapter […]

flow

Flow in uncertain times

Go With the Flow

Rather than being overwhelmed by a unique and daunting situation, practices and their owners seemed to tap into their inner reserves and resources and then meet the challenges with agility.

The last few months have been unique in their level of disruption of behavior patterns, norms and lives across the globe. It’s easy to occasionally become overwhelmed by both the magnitude and rapidity of the events that unfolded and continue to unfold. So, discussing “flow” in the context of recent national and global events might […]

telemedicine

What are you waiting for?

Innovation Station

Demand for virtual care is soaring. The ever-expanding field of teleconsulting and telemedicine has options galore for any size practice. You just need to investigate and choose a partner.

Is your veterinary practice one of the estimated 32% that use some form of virtual care? If you joined the crowd due to the COVID-19 pandemic, you’re not alone — telehealth platform use skyrocketed once social distancing arrived and clinics scrambled to take care of pets while keeping their owners six feet away. But maybe, […]

curbside appointments

A view from the curb

How do clients and team members really feel about drive-up appointments? Pet owners miss the face-to-face contact, while the veterinary staff reports some pros and cons.

I admit it: I got a pandemic dog. After my soul dog, Jack, passed away in February, I knew I’d eventually want another dog. I started looking at various animal rescues but couldn’t find “the one.” That changed over Memorial Day weekend. The Thursday before, I was attending a virtual happy hour with colleagues when […]

education

Never stop learning

Selling Points

Whether in person or online, the educating of veterinary teams by sales reps needs to remain a priority, even in a COVID world.

The business world as we know it was upended by COVID-19. It’s no longer business as usual. Practice owners, medical directors, administrators, managers and other clinic leaders have had to reinvent how we provide medical services and sell products. The idea of holding a lunch and learn is the farthest thing from our minds. What […]

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