Columns

technology

Bricks and clicks

Creative Disruption

Veterinary medicine will be in a world of hurt if it doesn’t embrace new and better ways of serving pets and clients.

Pet owners call your practice, make an appointment, drive to your hospital and wait in the lobby. We see them once a year if we’re lucky. By some estimates, half the pets in the U.S. won’t see a veterinarian this year. We then have maybe 20 minutes to address the presenting complaint and hopefully squeeze […]

Kintsugi

Wholeness and self-compassion

Go With the Flow

Finding peace in the present means embracing brokenness as an integral part of life.

What does it mean to be fully present, both at work and at home? How does the quality of our presence impact our happiness, our relationships, our resilience and our sense of peace? These are incredibly important questions for us to be asking. That’s because, based on our experience and what we’re continually learning about […]

employee leaving

It’s your move

Legal Lingo

Employee noncompete agreements aren’t always enforceable, especially if time and geographic limits are too broad.

Have you ever recruited the perfect job candidate only to find he had a noncompete agreement with a current or former employer? At a time when unemployment rates are low, the situation can be particularly frustrating. A common assumption is that legal liability for breaching a noncompete falls on the employee. Unfortunately, that’s not always […]

help wanted

Let’s get to work

Politics and Policy

What does the pet health care industry want to do about acute shortages of veterinarians and nurses?

The last public debate about the number of veterinarians in America took place more than four years ago in Denver at the American Veterinary Medical Association annual meeting. I won’t forget it for two reasons. I debated three people: Drs. Paul Pion, Jim Wilson and Dennis McCurnin. A one-on-three debate is always interesting. But what […]

discrimination

Practice without prejudice

Diversity Toolbox

Discrimination in the workplace takes many forms and is destructive emotionally, mentally and physically.

I read a blog post by a Hispanic veterinarian who shared her experience of navigating racial and gender discrimination in practice. I found myself nodding along at her story and pondering all the similar stories I have heard over the years from practitioners who said clients told them their animals “didn’t like [insert group of […]

veterinary care

Communicate value

Talk the Talk

Confident financial conversations are a team effort and serve to prioritize the pet.

Ten years ago, I gave a conference presentation on the still-relevant topic “Talking to Clients About Treatment Plans and Fees.” The catalyst for this article is what I’ve witnessed recently while working with several excellent practice teams: a focus on giving options to clients and saving money rather than concentrating on patient advocacy and the […]

selfie

Make every post count

Socially Acceptable

A passive approach to Facebook won’t win you any fans. You need to engage with your audience through content that is fresh, inviting and enjoyable.

Facebook isn’t just a social media platform, it’s THE social media platform. Despite recent tremors that have invoked fundamental questions as to what responsibility Facebook has to monitor both users and content, Facebook users worldwide have steadily increased every year since 2008. In fact, as of the third quarter of 2018, Facebook had 2.27 billion […]

Brush up on workers’ comp

Protect and Defend

Your practice’s injury history goes a long way in determining insurance costs, but a good risk-management program can pay off down the line.

Workers’ compensation insurance is a form of no-fault coverage developed specifically to provide medical and wage-replacement benefits to employees who are injured or become ill on the job. In addition, injured employees might be eligible for temporary or permanent disability, vocational rehabilitation or death benefits. In exchange, employees surrender their right to bring negligence claims […]

hospital

The highs and lows of hospital heights

Constructive Criticism

Single- and multistory buildings have their pros and cons. Do you know which design is generally the best?

A reader question came up regarding the viability of multistory hospitals. Given a choice, is it better for a clinic to be on a single floor or on multiple levels? Practice owners, of course, have nowhere to go but up in some instances. Think small sites and locations in dense urban areas where ground floors […]

financial charts

2018 was a year of regional disparity

The Vetalytix Report

Whether clinical volume went up, down, sideways or back and forth depended mostly on where a veterinary practice did business.

Welcome to The Vetalytix Report for the fourth and final quarter of 2018. Throughout the year, we have highlighted the significant variation in economics and market dynamics that impact veterinary communities across the nation. We observed sluggish volume in the first part of 2018 in many areas, followed by significant improvement and growth as the […]

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