• NAVC Brands


sale mistakes

8 Mistakes You’ll Regret

Legal Lingo

You must check all the boxes when buying or selling a practice. Skipping a step could leave either side unhappy.

The purchase or sale of a veterinary practice can be an overwhelming journey. Even seasoned clinicians will encounter numerous potholes — emotional, financial and legal issues — on the road to closing what in many cases can be a multimillion-dollar transaction. Here are eight gaffes that frequently occur in the veterinary world and suggestions for […]

working interview

Auditioning for a Job

Take Charge

Remember to follow the rules when you bring an applicant into the hospital to shadow a team member or do actual work.

Finding the perfect candidate to fill an open veterinary position is often a challenge. After you conduct a résumé review, reference check and 30-minute conversation, you still might not know whether the interviewee truly possesses the skills, knowledge and personality necessary for success. Inviting top candidates into the clinic for a job shadowing opportunity or […]


A Few Antidotes to COVID Stress

Go With the Flow

From requesting help to practicing mindfulness to controlled breathing, you have options for counteracting the pandemic’s effect on your psyche.

From the pandemic that brought you the terms “social distancing” and “Zoom fatigue,” here’s another one to add to your vocabulary: COVID stress. Little did we know when the pandemic emerged in early 2020 that COVID-19 would continue to disrupt our lives over a year later. COVID stress is the inevitable result of the uncertainty […]


Our Complicated Relationships

Discharge Notes

When compromise is impossible, splitting up is sometimes the best option for conflicted and downtrodden veterinary professionals.

I encountered a veterinarian who wanted to sacrifice herself to our profession and a technician who wanted to rebel against it. The veterinarian — we’ll call her Jane — is a full-time doctor, married to a spouse who travels more than 50% of the time, and the mother of a 6-month-old daughter. Her daughter’s child […]

pay raise

What About a Raise?

H.R. Huddle

A request for a pay hike can come at any time. Employees must be prepared when asking for one and managers need to know how to respond.

Veterinary practices, like many other businesses, often award pay raises during annual employee reviews. The timing is logical because it’s a moment for performance-related feedback. But what if you’re a practice team member who thinks you deserve a raise outside of the normal timeframe? For example, you’ve taken on extra duties during the pandemic and […]

employee training

Educate and Document

Getting Technical

Whether you and your employees like it or not, safety training is a must at veterinary clinics.

Many practice managers and employees cringe at the thought of conducting or attending safety training, the most dreaded meeting of the year. Among the excuses heard about why training doesn’t happen regularly and consistently are: we’re too busy; safety training is boring and nobody cares; “it” will never happen to us; getting the whole team […]


The First Step: Acknowledge Inequality

Diversity Toolbox

Ensuring diversity in veterinary medicine requires reframing our thinking and actively helping all children to achieve their dreams.

Did you know that the word “meritocracy” has been used pejoratively? While the root, “merit,” has always meant achievement based on intelligence and performance, “meritocracy” has been used as a satirical critique of an overreliance on selection processes that lack transparency and depend upon inherently biased tools such as standardized testing. Michael Dunlop, a noted […]

retirement plan

Work on Your Clinic’s Retirement Plan

Financial Wellness

An expert adviser can help select the wisest and most rewarding option for practice owners and their employees.

We hear from veterinarians across America — both small and large animal — that recruiting sharp, young clinicians to their practices is difficult. To attract, retain and reward employees, practice owners must offer competitive compensation and an engaging culture as well as a properly designed retirement plan. Further, in an environment where taxes could rise, […]

preventive care

The Paradox of Preventive Care

Creative Disruption

We should celebrate the state of nothingness. The absence of disease is a consequence of frequent visits and client compliance.

One of the many challenges our society faces with COVID-19 is that nothing happens if we wear a mask, wash our hands and physically distance from one another. Nothing is a good thing, right? No one gets sick. However, recognizing and reinforcing behavior that results in the absence of disease is difficult. The same can […]


4 Threats to Sustained Growth

Politics and Policy

The veterinary profession isn’t doing enough to support the booming pet market. Change must come from the top and from practice owners.

The economic surge in pet health care and services has exceeded 14 months. There’s no end in sight. The fundamentals appear to be in place: rising pet ownership, growing demand for pet services, the millennial and Gen Z appetites for human-quality pet health care, the acceptance of online delivery models, access to capital, etc. The […]