Put on your thinking cap
Consider three strategies for retaining a star employee who has reached the top of the job pay range.
Let’s say you employ the veterinary nurse of your dreams. Not only is she wonderful with the animals, she is compassionate with their owners. She communicates clearly with clients, she’s highly experienced in necessary skills, she’s always on time, she’s willing to do her share and more, and she avoids gossip, among other positive traits. […]
If it’s in stock, they will buy it
Are your inventory controls lacking? Sending a pet owner away empty-handed doesn’t help the patient, the client relationship or the hospital.
Chances are you are missing out on product sales because an item isn’t readily available or in stock at your hospital. The worst part is that you might not be aware of the issue or that the problem might be bigger than you realized. I noticed at my hospitals that a couple of inventory categories […]
Free download: pre-exam canine and feline checklists
I recommend using pre-exam canine and feline checklists during annual wellness visits. Download the canine checklist here. Download the feline checklist here.
Filter your applicant pool
A structured hiring process and adjustments made inside the practice can be big factors in reducing employee turnover.
As I write this, Indeed.com shows over 40 active job postings for veterinary receptionists, technicians and assistants in greater Charleston, South Carolina. All the employers essentially are looking for the same applicant. Frustration with short staffing and turnover can be felt at times in any practice, even those with better-than-average employee satisfaction rates. The reality […]
The ripple effect
Veterinarians are receiving top-dollar job offers because of a practitioner shortage that is expected to last at least 10 more years.
Predicting the future can be a dicey proposition. However, when you have an overabundance of supporting data, it becomes less of a prediction and more a matter of deductive reasoning. That the case when it comes to the employment marketplace, and the labor market when it comes to the veterinary profession. I have more than […]
Make your move
An array of factors goes into choosing the right location for a veterinary clinic. For starters, hire a qualified real estate agent, and then proceed.
Many clients who come to me are looking for a place to build a hospital. They might want to open their first practice, or perhaps their current clinic cannot be expanded. Unless they are experienced in the local real estate market, and very few are, my first piece of advice is that they retain an […]
Why embrace Generation Y?
Talk the Talk
Millennials are the largest pet-owning demographic and — listen here, practice owner — they value the latest communication tools.
To help more pets get the care they deserve, veterinary teams need to respond to trends in pet ownership. One of the biggest involves millennial pet owners. Check out these statistics: The millennial generation, also known as Generation Y, makes up about 29 percent of the U.S. population, having surpassed baby boomers, who are about […]
The changing face of dentistry
Easy-to-implement changes can take odontophobia out of your veterinary practice and your clients.
Odontophobia: the fear of going to the dentist. Millions of people have it and the human dental industry has spent years trying to overcome it, from allowing patients to customize music choices and sit in a massage chair to using less-painful nerve blocks and providing faster, more comfortable cosmetic choices. Still, a significant number of […]
Watch and learn
Observing what happens in the exam room, possibly through videotaping, can improve communication, customer service and patient care.
What does an effective exam room visit look like in your veterinary practice? Ideally, the client does not have to wait for the appointment. During her visit, she is educated about all she needs to do to provide optimum care for her pet. Appropriate services are rendered and the pet appears to have had a […]
The real deal
With practice sales and corporate offers, the devil is in the details.
Owning an attractive veterinary practice that will command a high sales price carries certain bragging rights. While no one would argue that the sales price isn’t important, it is only one factor in a complex deal. Here are some important considerations to ensure your ultimate satisfaction with a sale to a corporate consolidator. 1. Selling […]