Ask the right questions at the right time
Talk the Talk
Getting to know a pet owner on a more personal level can build trust.
Imagine a 12-year-old pet diagnosed with an operable brain tumor. Most clients would struggle to decide whether to proceed with surgery. Now imagine having to make this decision twice. I know how hard these decisions are because I was that client in 2013. My beloved Papillon, Chloe, came through her first craniotomy with no complications. […]
6 steps to effective worker discipline
Don’t rush to judgment, adhere to the employee handbook and be consistent in your follow-through.
When you see the term “problem employee,” what comes to mind? Perhaps someone in your practice makes negative comments about virtually every situation, whereas someone else may disappear whenever an unpleasant task needs to be done. Or maybe someone believes she has the correct answer for every situation, and she doesn’t follow procedure when it […]
Are you underinsured?
Protect and Defend
An introduction to the nuts and bolts of properly insuring your practice.
Finding the balance between too much and too little insurance coverage can be a challenge. How do you know where you stand? Asking your insurance company after you suffer a loss is not the way to find out. As a veterinarian now specializing in veterinary insurance and risk management, I’ve seen many cases where practice […]
Compete and profit on product sales
Squeezing revenue from retail isn’t that hard if you know what you’re doing.
I was traveling through the Salt Lake City airport in July 2003 when my flip phone rang. My colleague on the other end insisted that I run to the nearest newsstand to pick up the most recent copy of Consumer Reports magazine. I reluctantly complied. There it was: a cover featuring an adorable, heart-tuggingly […]
Want to build a hospital?
Veterinarians tend to be good risks for lenders, so doctors with excellent credit and a detailed business plan are a step ahead.
After practicing for years in hospitals run by other veterinarians, you decide it’s time for your own place. You know where the hospital should be located and maybe what it should look like. But what now? Where do you start? Meet Dr. Kate. She’s been out of school for eight years and for much of […]
Less pet stress and anxiety leads to better medicine
Satisfying a patient’s emotional needs requires buy-in from most or all of the veterinary team.
Our ever-changing veterinary industry has seen strong momentum toward the removal of fear, anxiety and stress in patients at general and specialty practices. While I was immediately intrigued by this initiative — popularized by Dr. Marty Becker’s Fear Free campaign — some unknowns initially presented themselves. Among them: How would this seemingly common-sense way of […]