The looming dog shortage
Politics and Policy
The United States will need millions of additional dogs a year to keep pace with the growing number of households.
It is an extraordinary day when The Washington Post places a story about pets, in this case the shortage of dogs, on its front page. Well, it happened a year ago with the headline “Does America Have Enough Dogs for All the People Who Want One?” I can already hear readers guffawing: “No way The […]
Stay above water after a flood
Protect and Defend
Read your insurance policy closely and make needed adjustments so that your practice doesn't go down the drain when catastrophe hits.
Insurance companies estimate potential catastrophe-related losses with greater accuracy today because of improvements in modeling software. These forecasts have driven insurers to pay more attention to locations where losses from disasters such as earthquakes, floods, hurricanes and tornadoes can reach critical levels. The result of this enhanced scrutiny is that most insurance policies exclude the […]
As consolidators hover and prices spike, the decision to sell your practice comes down to more than dollars and cents.
There has been a lot of buzz lately about the so-called corporate practice-buying frenzy and how long it might last. What started with VCA, National Veterinary Associates and VetCor is now a market flooded with consolidators from within and outside the industry. More than 30 consolidators of various sizes are active in the veterinary market, […]
5 top trends of 2017
Corporate jockeying, telemedicine's evolution and new models of care all moved the veterinary needle.
2017 was a big year for the animal care industry. Now that we’re a couple of months into 2018, let’s take a moment to reflect on some of the changes that took place. 1. Big Companies Made Bigger Moves What happened: VCA was acquired by Mars. Thrive Affordable Vet Care grew the low-cost, high-quality model. […]
The efficient practice
Follow these 10 tips to better the patient and client experience and produce a more engaged and happier team.
Efficiency is something we strive for every day in practice life. But are you doing everything you can to achieve this goal? Here are some simple, commonly overlooked ways to make a big difference in the daily workflow. 1. Punctuality Everyone needs to be punctual — in the door, on the floor and ready to […]
Put vets before pets
An unwavering commitment to your job can leave little time to take stock of what's missing from your life.
I ran this sentiment by several colleagues: “Vets before pets.” No surprise that each person’s first impression was less than favorable. It somehow sounded bad, uncomfortable, flat-out wrong. Perhaps it is. But nevertheless, allow me to explain. Our profession is wonderful; the value we add to society is unmatched. We are truly a double- bottom-line profession. […]
Critical points of contact build pet owner loyalty
Talk the Talk
Clients will remember three key front-office interactions.
When pet owners visit a veterinary practice, their first and last interactions are typically with the front office team. Consequently, client service representatives (CSRs) need to be well-trained to create positive impressions. A pet owner’s service experience is a major factor in determining how bonded she is to the practice and how likely she is […]
When in doubt, improvise
Go With the Flow
With presence of mind, you can notice more, let go and use everything at any moment and in any context.
We imagine that many of you, like us, are fans of improvisational comedy. We can’t help but be amazed when Wayne Brady, one of the stars of “Whose Line Is It Anyway?” fabricates complete song lyrics in real time using a musical genre, melody and theme that’s given to him only moments before he goes […]
The anatomy of privilege
If we are not mindful and deliberate, privilege and rankism can result in toxic work environments.
The term “privilege” has become one of the hottest buzz words in the diversity and inclusion lexicon. The word is often considered provocative in discussions due to a fairly abstract notion of who has it and why. I’d like to break down the concept of privilege and how it might be seen in and around […]
Why not follow human medicine?
Physicians offer payment plans to clients, and a veterinary practice can, too.
You need a non-emergency medical procedure that costs about $6,000. Since your health insurance plan includes a $6,500 annual deductible, your doctor asks you to prepay for the procedure. What do you do? It might sound crazy, but it’s not. Situations like this one are happening more often as consumers face higher deductibles in order […]