Lost in translation
Failure to accurately assess a patient’s body language can lead to a petrified animal, an unproductive exam and poor owner compliance.
As a profession, we are making progress toward recognizing and treating our patients’ emotional health. We’ve implemented pheromones at home and in our practices, prescribed relaxation medications to give before a visit, added music and new color palettes to exam rooms, and introduced high-reward treats to enhance the patient experience. However, one incredibly important aspect […]
See the light
The smart use of natural illumination supports the health and happiness of patients, employees and clients. Artificial light has its place, too, but you should be selective.
What if I told you about a simple strategy that would make team members feel more alert, improve their attitude and attendance, and help them achieve higher goals? It also would help clients feel more relaxed and, most importantly, reduce patient stress. When implemented during a hospital’s construction or renovation, it would cost very little […]
The language of medicine
Health care is harder to access when someone doesn’t speak English, but you can bridge the gap by becoming multilingual, hiring a diverse staff and embracing numerous resources.
A Harvest Public Media article on demographic changes in production animal medicine made the social media rounds recently. The article, available at http://bit.ly/2BS9gT1, noted how a 2015 study by Texas A&M University found that roughly half of the dairy and meat-processing workforce is composed of immigrants, many of whom speak something other than English as […]
Talk the Talk
When client service falls short, remember the expression “Notice something, say something, do something.”
Something occasionally goes wrong at any business, but how employees respond to the situation can make the difference between losing and retaining a client. With planning and training, you can create a team that knows how to make things right when things go wrong. A significant part of the planning involves establishing that you have […]
A view from the trenches
The Vetalytix Report
Today’s business environment is more complex, more dynamic and more competitive than ever before.
More than 300 industry leaders attending the KC Animal Health Corridor’s Market Insight Seminar in August witnessed “A View From the Trenches,” our presentation about some of the most pressing issues facing today’s veterinarians. Here are a few highlights. It’s the Economy, Stupid Economic data from the first half of the year showed that 2018 […]
Protect and Defend
All hospital employees should be taught how to react in the face of a physical threat. The principles behind ALICE are a good starting point.
Unprovoked violence against groups of innocent people is frightening. Sometimes random, sometimes retaliatory, the acts are perpetrated against businesses, churches, schools, theaters and even military installations. The Occupational Safety and Health Administration requires employers to provide a workplace free from recognized hazards. The risks to veterinary practice employees traditionally have focused on bites and scratches, […]
Investing in your hospital shortly before a sale makes sense only in certain situations. Needless spending can depress the practice valuation.
With so many veterinarians considering a practice sale, either to an associate or a corporate consolidator, some owners wonder whether making further investments in the hospital or new equipment will yield a higher price. The answer? It depends. Your Facility Is now the right time for new construction or a remodel? If you plan to […]
From manager to momager
How becoming a mother changed my perspective on clients, co-workers and protocol.
In our DINK (dual income, no kids) years, my husband’s and my parenting efforts were channeled solely on our dog, Marlie, an 11-year-old, gentle, playful chocolate Labrador. We took her on vacation, to the beach, on the boat and out for drinks. We invested in training, Tempur-Pedic bedding and annual preventive dentals. After we had […]
Give it a try
When introduced and promoted properly, a telemedicine app can improve health care, strengthen the patient bond and increase revenue.
It’s no secret that technology is changing the way health care is delivered. As a veterinarian who manages two Indiana practices, Devonshire Veterinary Clinic in Anderson and Geist Station Animal Hospital in Indianapolis, I have found what works well for me and my team, so I am sometimes hesitant to change the way we deliver […]
Seal the deal
Negotiating the purchase or sale of a veterinary practice requires a firm understanding of all the documents.
The number of mergers and acquisitions occurring in the veterinary industry is unquestionably at an all-time high. Corporate chains and aggregators own as much as 15 percent of general companion animal practices, according to estimates, and the percentage is even higher for specialty practices. This means an increasing number of veterinarians are entering the deal […]