Surrender to the present
Go With the Flow
The experience of presence is a doorway into both personal growth and professional development.
We love the veterinary profession. It attracts some of the most passionate, caring and down-to-earth people — people with servant hearts who will give you the shirt off their back and who don’t suffer from superinflated egos. You can’t get much better than that. If you’re reading this, we’re talking about you! It’s also true […]
Violating copyright law can cost your practice in more ways than one. Now is the time to scour your website, social networks and marketing materials for ill-gotten images.
The convenience of the internet is something we’ve all learned to enjoy in one way or another. Netflix, for example, makes for hours of satisfying home entertainment, especially when coupled with good popcorn. Google, as another example, allows us to index the entirety of the World Wide Web with just a keyword phrase and a […]
A balancing act
Use KPIs and financial smarts to drive your practice toward higher levels of profitability.
In case you missed my August/September article, “Uneasy Street,” I examined the difference between flying by the seat of our pants as practice owners versus leveraging financial statements and key performance indicators (KPIs) to make educated, intentional management decisions. For those readers ready for a structured, calculated management process and the benefits it brings, let’s […]
Veterinary nurses can help clients address age-related issues in an older pet and make appropriate health care decisions.
I have yet to meet a veterinary professional who doesn’t love meeting puppies and kittens for the first time. It’s a joyous occasion for the team and pet owner and the beginning of what hopefully will be a lifelong relationship. Developing these relationships early on is essential. Regardless of whether the patient comes to us […]
An inside job
Preventing embezzlement, or at least lowering the risk, starts with the practice owner and entails strict adherence to policies and procedures.
The latest statistics indicate that 1 in 10 veterinary hospitals loses at least $10,000 to embezzlement in a given year. Have you taken precautions so you don’t become a victim, too? Whenever I or one of my firm’s consultants assist a veterinary hospital, we perform a minor audit of the practice’s end-of-day procedures to look […]
The internet script
You might not like online drug sellers, but rather than ignore their prescription requests, become more competitive and provide more personalized service to your clients.
The fax machine rings and begins to print. Is it vital bloodwork results from the outside laboratory? Patient medical records from the university referral? A $499 round-trip, all-inclusive vacation offer to the Bahamas? (Does anyone fall for this scam?) No, no, no. It’s a prescription request from one of our good friends at the online […]
A day in the shoes of a pharma rep
Does your hospital take advantage of everything a salesperson has to offer? If not, your patients and practice are missing out on tremendous products and services.
We all get into set routines in our daily lives and activities. You will find this with me anytime I fly, whether it be for business or pleasure. I wear similar attire for the comfort and convenience — a polo shirt, dress shorts and flip flops. Whether it is the heart of summer or the […]
Let’s get personal
Understanding when the white coat is off or on is a key to successful personal and professional growth.
Most of life — family, activities, community involvement, growth — happens when our white coats or scrubs are off. In my experience as a mentor, mentee, coach, educator, friend and sponsor, I see most organizations focusing on the white-coat-on (i.e., professional development) side of the ledger while short-changing the far more important white-coat-off side. I’ve […]
The West does best in the second quarter
The Vetalytix Report
Mid-Atlantic and Great Lakes veterinary practices had their ups and downs.
Welcome to The Vetalytix Report for the second quarter of 2018. The June/July issue of Today’s Veterinary Business reported that the first quarter proved challenging for many U.S. veterinarians as revealed by decreases in product consumption across numerous categories. With cold and snow taking a toll on business, many regions of the country were significantly […]
Uh-oh, it’s OSHA
Don’t be caught unprepared and out of compliance when an inspector shows up. Your employees’ health and safety are at stake.
The Occupational Safety and Health Administration (OSHA) was established in 1970 under the U.S. Department of Labor to ensure that Americans have safe and healthy work environments. The agency’s rules and regulations apply to veterinary hospitals and all other businesses. Regardless of whether an OSHA standard exists, each workplace is responsible for ensuring that safeguards […]