Design to comply
Chemotherapy drugs and other hazardous medications require special handling and containment to protect hospital staff and patients from dangerous exposure. C-PEC? PPE? USP 800? You have a lot to learn.
Readers might recall Ronak Kadakia’s excellent article “Are You Ready for USP 800?” in the June/July 2019 issue of Today’s Veterinary Business. As of Dec. 1, 2019, the USP <800> standard for the safe handling of hazardous drugs applies to veterinary practices and other health care facilities. My firm has been busy working with veterinary […]
We can’t afford to wait
Virtual care and reinvention of the veterinary nurse will take our profession to the next level. The taxi and recording industries were asleep at the wheel at crucial moments in history. Look where it got them.
Consumers will get what they want, when they want it and where they want it at a value they deem appropriate, and with little regard for who provides it. For example, consumers desired a taxi service that was more convenient, tech-forward, clean and at a good value. Frustration with the taxi industry was rampant. Similarly, […]
It’s self-exam time
All hospitals need an occasional health check. Dive into the numbers, inspect the surroundings and review your digital presence to discover what ails your practice.
Veterinarians recommend that clients bring in their pets at least once a year for a comprehensive physical exam, so maybe it’s time we practice what we preach. When was the last time you did a comprehensive review of your practice and its management? Many practices schedule retreats around the beginning of the year, bringing the […]
Five building blocks of personal innovation will get you headed in the right direction. But if you’re still having trouble, start by stabilizing the base.
While the term “innovation” is one of the most overused words in the English language, in its purest form it is simply the introduction of something new. Business model innovation can have a stronger impact on profit margins than service or product innovations, it can disrupt established norms, and it can lead to vibrant cultures that […]
Marketing to your clients and other pet owners is more effective when you engage them and encourage their involvement. Storytelling can open the floodgates and improve your practice’s visibility.
Whether we’re aware of it or not, people of all types and all around the world gravitate toward emotional messages. Think about the last book you read or the last movie you watched. Chances are, you either liked or disliked the story because of the way it made you feel. Yes, the way we feel […]
At your service
A management services organization adds a layer of structural complexity to a veterinary practice but offers non-veterinarians and even family members the opportunity to reap the financial rewards.
Veterinarians, investors and executives who want to form a management services organization (MSO) often do so without fully exploring the reasons. One revolutionary change in the veterinary industry over the last decade was heightened interest in MSOs, which resulted in a lot of newer market entrants, including, but not limited to, private equity. The problem […]
Are you a human being or a human doing?
Go With the Flow
The cult of productivity has its place, but worshipping at its altar can rob us of our sense of curiosity, joy and wonder.
Wholeness, which we’ve explored in previous articles, is the need to feel sufficient as an individual and connected to others as part of something larger. Most importantly, from our perspective it’s about striking a balance between being and doing. Success in life and work depends on your ability to focus on who you are being, […]
Don’t manage without it
Protect and Defend
Directors and officers liability insurance protects a veterinary practice’s executives and leaders from themselves and their bad decisions.
Does your veterinary practice operate under a board of directors? Do you serve on the board or as an officer responsible for management decisions that have a direct financial impact on others associated with the organization? If so, directors and officers liability insurance, often referred to as D&O insurance, should be an important component of […]
From preop through postop
Surgical outcomes are optimized when the client is engaged and educated at every step, beginning with consent and ending with discharge and at-home care.
A client’s decision to approve a treatment plan and go forward with any procedure is largely dependent on the relationship and trust level she has with the hospital team. If she is not comfortable with the care and communication, your recommendations will not be accepted. Financial resistance is often thought to be the reason that […]
Opportunities and challenges
Politics and Policy
Pet owners are lining up for services — great! — but what if we can’t meet the demand? Either way, we need to root out bad vets and figure out where we stand on CBD.
There’s something special about a new decade. The view is longer — 10 years, of course — and generational change lies at the heart of many conversations. If you doubt this, think about the veterinary profession on Jan. 1, 2010, and today, and then list the companies, practices and people no longer with us or […]