Oh, what a relief it is
Fill-in veterinarians are well worth the cost. They help maintain work flow and keep clients happy, pets cared for and the staff sane.
Does anyone remember the McDonald’s advertising slogan “You deserve a break today”? The jingle frequently dances through my head as I think about my career as a relief veterinarian. The veterinary relief, or locum, niche is becoming ever more important in our profession. The need for this business-to-business service is growing along with the exploding […]
Lunch and learn 2.0
What you do in advance of a staff meeting and how you utilize your sales reps can improve employee buy-in and, in turn, client compliance.
In the run-up to 2019, manufacturers and distributors met with their sales teams to announce new goals, strategies, product lines, marketing campaigns and client-clinic incentive programs. New educational pieces, training opportunities, efficacy studies and pricing lists were reviewed and summarized. To the average client, such news is as exciting as hearing their pet needs to […]
Pro on ProSal
Production-based compensation, when implemented correctly, is a win-win for the veterinarian and the practice owner.
An article recently published in this journal [“A Prescription for Change,” October/November 2018] declared that it is time to do away with production-based compensation and “all its ills.” The article went on to proclaim that production-based compensation is no longer viable as a means of compensation for associate veterinarians. I could not disagree more. First […]
Help is on the way
From employee assistance programs to well-being seminars, the practice manager has a number of options for addressing a team member’s actual or potential personal crises.
Without a doubt, a team member struggling with a personal issue — marriage, financial, substance abuse or mental health, for example — can show a decline in productivity, attendance, energy and attitude while on the job. Personal rough patches are inevitable. But how can a practice manager support the team member, minimize any negative impacts […]
How to respond to third-party harassment
You have a responsibility to respond quickly and firmly to situations involving outside predators. It all starts with the employee handbook.
Harassment in the workplace lowers morale, reduces productivity and otherwise upsets employees. It can take the form of unwanted flirtation, forced touching or inappropriate jokes about an employee’s religion, race or gender. It could involve an unwillingness of someone to work with, for example, a sight-impaired employee. Harassment also can occur when someone inappropriately contacts […]
Wield your influence
What a veterinary nurse says and does can make the difference between a pet owner following a recommended treatment plan or rejecting it altogether.
The veterinary nurse and every other team member has an important role in client compliance. But first, what is compliance? By our definition, compliance is the extent to which pets receive the services and treatments that have been recommended by the veterinary team, from preventive care to more complex medical treatments and procedures. Adherence, on […]
Bricks and clicks
Veterinary medicine will be in a world of hurt if it doesn’t embrace new and better ways of serving pets and clients.
Pet owners call your practice, make an appointment, drive to your hospital and wait in the lobby. We see them once a year if we’re lucky. By some estimates, half the pets in the U.S. won’t see a veterinarian this year. We then have maybe 20 minutes to address the presenting complaint and hopefully squeeze […]
Wholeness and self-compassion
Go With the Flow
Finding peace in the present means embracing brokenness as an integral part of life.
What does it mean to be fully present, both at work and at home? How does the quality of our presence impact our happiness, our relationships, our resilience and our sense of peace? These are incredibly important questions for us to be asking. That’s because, based on our experience and what we’re continually learning about […]
It’s your move
Employee noncompete agreements aren’t always enforceable, especially if time and geographic limits are too broad.
Have you ever recruited the perfect job candidate only to find he had a noncompete agreement with a current or former employer? At a time when unemployment rates are low, the situation can be particularly frustrating. A common assumption is that legal liability for breaching a noncompete falls on the employee. Unfortunately, that’s not always […]
Let’s get to work
Politics and Policy
What does the pet health care industry want to do about acute shortages of veterinarians and nurses?
The last public debate about the number of veterinarians in America took place more than four years ago in Denver at the American Veterinary Medical Association annual meeting. I won’t forget it for two reasons. I debated three people: Drs. Paul Pion, Jim Wilson and Dennis McCurnin. A one-on-three debate is always interesting. But what […]