Prepare for the unexpected
Protect and Defend
Knowing how to react when an emergency or natural disaster strikes will help safeguard lives and your hospital.
Natural disasters and other perils often strike quickly and with little or no notice. Therefore, a well-planned and communicated emergency action plan is vital to protecting a veterinary practice’s employees, clients, patients and property. Any emergency action plan is only as good as the people who implement it. Proper training and appropriate, highly visible signage […]
From tolerance to inclusion
The practice of inclusion does not preclude the practice of tolerance. In fact, inclusion is dependent on tolerance.
Admittedly, there are many diversity buzzwords with countless connotations. People sometimes are stuck on antiquated diversity language that serves only to evoke very strong and often negative feelings. For example, when hearing the term “diversity,” some individuals immediately think of concepts like affirmative action, quotas or reverse racism. While I will not use this month’s […]
The royal treatment
Providing an exceptional surgery experience for patients and clients isn’t that difficult. Doing it consistently will help you stand out from the crowd.
A positive surgery outcome is important for patient care and equally important for client care. How do we achieve a positive experience for both? Through teamwide communication and consistent processes. Every employee who has contact with the client or the patient should have a clear understanding of what is involved from first touch to last. […]
Human biotech leaders would welcome a closer relationship with animal health interests.
This past spring, a group gathered in snowy Dedham, Massachusetts, just outside of Boston. The theme of the Human Biotech and Animal Health Business Partnering Summit was the need to explore collaboration between human and animal health. Organized by Kiasco Research, the meeting also highlighted how the veterinary community can benefit. Here’s how: 1. Lessen […]
Put on your thinking cap
Consider three strategies for retaining a star employee who has reached the top of the job pay range.
Let’s say you employ the veterinary nurse of your dreams. Not only is she wonderful with the animals, she is compassionate with their owners. She communicates clearly with clients, she’s highly experienced in necessary skills, she’s always on time, she’s willing to do her share and more, and she avoids gossip, among other positive traits. […]
If it’s in stock, they will buy it
Are your inventory controls lacking? Sending a pet owner away empty-handed doesn’t help the patient, the client relationship or the hospital.
Chances are you are missing out on product sales because an item isn’t readily available or in stock at your hospital. The worst part is that you might not be aware of the issue or that the problem might be bigger than you realized. I noticed at my hospitals that a couple of inventory categories […]
Free download: pre-exam canine and feline checklists
I recommend using pre-exam canine and feline checklists during annual wellness visits. Download the canine checklist here. Download the feline checklist here.
Filter your applicant pool
A structured hiring process and adjustments made inside the practice can be big factors in reducing employee turnover.
As I write this, Indeed.com shows over 40 active job postings for veterinary receptionists, technicians and assistants in greater Charleston, South Carolina. All the employers essentially are looking for the same applicant. Frustration with short staffing and turnover can be felt at times in any practice, even those with better-than-average employee satisfaction rates. The reality […]
The ripple effect
Veterinarians are receiving top-dollar job offers because of a practitioner shortage that is expected to last at least 10 more years.
Predicting the future can be a dicey proposition. However, when you have an overabundance of supporting data, it becomes less of a prediction and more a matter of deductive reasoning. That the case when it comes to the employment marketplace, and the labor market when it comes to the veterinary profession. I have more than […]
The changing face of dentistry
Easy-to-implement changes can take odontophobia out of your veterinary practice and your clients.
Odontophobia: the fear of going to the dentist. Millions of people have it and the human dental industry has spent years trying to overcome it, from allowing patients to customize music choices and sit in a massage chair to using less-painful nerve blocks and providing faster, more comfortable cosmetic choices. Still, a significant number of […]