Business

Damage control

Protect and Defend

Animal bailee insurance is a crucial need when you are responsible for the custody, transport or care of patients.

The hospitalization of patients, be it for a few hours or several days, is routine at every veterinary practice. In addition, many hospitals offer grooming and boarding as an extension of their services. From a business liability standpoint, the question then becomes, “What happens if an animal in my possession is injured or dies, is […]

Drugs of choice

Oral and injectable medications play a critical role in the health of pets and the practice. Do you know when to prescribe one over the other?

When should a veterinarian recommend an injectable option vs. an oral option for treatment? The answer: When it is best for the pet. We should never perform a service or recommend an item that is for our benefit and not the pet’s. Thankfully, the injectable options available to us oftentimes are not only the best […]

The future of virtual care

Innovation Station

The changing veterinary-client-patient relationship requirement will open up new opportunities for care.

The American Association of Veterinary State Boards this year released a model telehealth policy for public review and comment. The policy includes a provision allowing for the possibility of establishing a veterinary-client-patient relationship (VCPR) without the necessity of a hands-on examination. Here is the specific language: “A veterinarian using telehealth must take appropriate steps to […]

The union question

Organized labor gained a foothold at two West Coast veterinary hospitals, but whether its entry is an aberration or the sign of a groundswell is up for debate.

Morgan VanFleet finally had enough. During 13 years as a veterinary technician working in Oregon and Washington, she had watched as she and her colleagues struggled with low wages, meager benefits and employee turnover that often left the hospitals stretched thin. The practice owners, VanFleet said, responded to the staff’s concerns with silence or empty […]

Dirty little secrets

Don’t assume your practice is immune to employee drug diversion. Failure to conduct background checks and take other preventive steps can invite a visit from authorities.

All individuals at some point are confronted with the Eighth Commandment: Thou shall not steal. According to the FBI, employee theft, or “shrinkage,” is the fastest-growing crime in the United States and is more prominent than identity theft, cyber fraud, credit card theft and internet scams. Research shows that 75 percent of employees have engaged […]

When selling to an associate makes sense

Money Matters

Consolidators possess deep pockets, but practice owners might welcome a partner’s offer when the property itself, creative financing and even one’s legacy are taken into account.

Corporate consolidators get all the attention these days when the topic is practice sales. As a generation of veterinarians reaches retirement age, the number of practices available to purchase is greater than the number of private practitioners ready to buy. If consolidators can and will pay more for a hospital than an associate veterinarian can […]

Know when to fold ’em

Ideally, you want to sell your practice for maximum profit, with minimal disruption and at a time that works best for you.

Many veterinarians are confident they will find a qualified buyer for their practice. They think a large corporation will be in the market to buy the hospital when they are ready to retire. Unfortunately, some discover when positioning their practice for sale that corporations might not be interested in acquiring a veterinary practice of the […]

Place a premium on pet insurance

Promoting the availability of health coverage can benefit the patient, client and practice.

Pet health insurance is a contract between the provider and the veterinary client, so why should a hospital owner make pet insurance a priority topic in the clinic? Simply put, when clients are insured, everyone wins. An insured client is often more willing to say “yes” to a treatment recommendation. Patients get needed care, and […]

Prepare for the unexpected

Protect and Defend

Knowing how to react when an emergency or natural disaster strikes will help safeguard lives and your hospital.

Natural disasters and other perils often strike quickly and with little or no notice. Therefore, a well-planned and communicated emergency action plan is vital to protecting a veterinary practice’s employees, clients, patients and property. Any emergency action plan is only as good as the people who implement it. Proper training and appropriate, highly visible signage […]

Supplemental advice

Veterinary teams that take a deliberate, organized approach can capitalize on still-growing interest in pet nutraceuticals.

Maggie, a lively, loveable 8-year-old English springer spaniel was limping again. Her owner was concerned and took her to the veterinarian. The diagnosis was a torn anterior cruciate ligament, and the veterinarian recommended surgery to repair it. Maggie’s owners considered themselves fortunate to have a veterinarian who had coached at the local high school. He […]

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