Business

Client financing pays dividends

Third-party funding, whether by credit card or loan, can ensure that the pet gets the care it needs and the practice gets the business.

When pet owners can’t afford to pay for veterinary services, everyone suffers: the patient, which might go without proper medical treatment; the client, who can’t help the pet and might consider euthanasia in place of costly treatment options; and the clinic, which misses out on the revenue. “Affordability can be a primary barrier for pet […]

How pet insurance may save your career

Insured clients, job satisfaction and our ability to provide the best care for pets are all intertwined.

“I can’t do this anymore. This is not how I thought my life would go.” Dr. B stared at the appointment schedule a moment longer before shrugging and walking to the controlled-substances cabinet. Her day would begin with a euthanasia, accented by an early-afternoon end-of-life visit, and finish with a final eternal farewell visit. This […]

Looking good!

Practice owners considering a new or remodeled hospital can draw inspiration from innovative designs by leading architectural firms.

Floor plans that offer the ultimate in efficiency. Glass blocks that allow more natural light. Comprehensive designs that follow stress-free practice principles at every touch point. Acoustical roofing that reduces noise. State-of-the-art therapies. These are just a few of the features incorporated into the designs of some of the newest hospitals. If you have an […]

Wellness plans make great business sense

More client visits and more spending occur when pet owners choose packaged preventive care, especially when they can make monthly payments.

Bundled wellness services are not new to veterinary medicine. A 2015 survey performed by the Veterinary Hospital Managers Association found that almost 14 percent of respondents reported offering wellness plans in their hospitals for seven or more years. Why are these hospitals such advocates of wellness plans? Consider the following five reasons to implement wellness […]

Take better control of your inventory

Errors in how much you choose to stock and in how you track and price products could cost you a significant amount of money.

Answer this: What are the two expense categories that practice managers or owners have the most control over and that have the most impact on profitability? If you said support staff costs and inventory costs, you would be correct. These two expense categories alone might account for 40 to 50 percent of a practice’s total […]

Make your hospital a comfort zone

Constructive Criticism

A clinic should be more than a place of healing. It also needs to exude a healthful feeling.

Creating a new veterinary hospital is a big task. So many parts to consider, so many needs and constraints to balance. Everyone expects a building to do the basics: stand up, not leak, have working lights and plumbing. However, truly good buildings are expected to be more of a home than a house, more of […]

Veterinary telemedicine: Are we leading?

Innovation Station

The profession must steer efforts to adapt digital tools to pet health care. Failure to do so will see clients choose pioneering practitioners.

Veterinary medicine has the distinct advantage of being able to observe trends, discoveries and new methods of health care delivery in human health care, and the reverse is also true. There are lessons to be learned from telemedicine in human health care, and veterinary medicine is uniquely positioned to benefit substantially from advances in human […]

Rethinking the sales funnel

VetPartners Corner

Use a four-step online strategy to capture new clients and re-engage pet owners who showed initial interest.

A sales funnel is the system you put in place that is tasked with turning local prospects into new clients. It is the foundation of any realistic and sustainable new-client acquisition strategy. This article will teach you how a successful sales funnel operates and will present tactics designed to increase your ability to attract new […]

A budget can help you reach your goals

Money Matters

A tangible spending plan is your vision for the future and is important for the financial health and success of your practice.

What if I told you that one of the best ways to achieve your goals while maintaining or increasing profit levels is through developing and using an annual budget? To the uninitiated, the mere mention of budgets causes groans and eye rolling. However, power users know that budgets are critical tools for managing their businesses. […]

Get onboard with pet boarding

Providing a safe haven for cats and dogs while their owners are away can be a moneymaker.

What if you could charge boarding rates like these at one central New Jersey veterinary hospital? Canine: $38 to $49 a night, depending on the dog’s weight. Feline: $32 to $84 a night, depending on the accommodation selected. Granted, the rates may be higher than what is charged in your town, but they show there’s […]

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