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Telemedicine and you

Veterinarians can partner with a platform provider or manage the service on their own. Fear not, newbies. If you’ve ever consulted with clients by phone, you’re well on your way.

At the start of 2020, assessing a pet’s hot spot or lameness over a video chat would have seemed absurd to most practitioners. That changed in a heartbeat when COVID-19 swept the globe, sending millions into quarantine and upending everything we thought we knew about the standard of care. Overnight, veterinarians’ views on telemedicine changed […]

pet adoption veterinary

Chapter 9: Tales from the COVID-19 front lines

“Cash-strapped, underemployed and unemployed pet owners will desperately seek deals and discounts if unemployment persists more than another few weeks.”

This week: The veterinary industry is in a state of flux as some stay-at-home restrictions are eased, pets are adopted in record numbers, and team members return to work or choose not to. The next few weeks could answer a lot of questions. Read other installments in this series: Chapter 1  Chapter 2  Chapter 3 […]

veterinary care

Chapter 8: Tales from the COVID-19 front lines

“We’ve gone from surviving hour to hour in late March, to working day to day in April, to planning week to week in May.”

This week: Veterinary practice leaders are thinking more and more about how they will provide patient care in a post-COVID world. As restrictions ease, some clinics are farther ahead than others. Read other installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 4  Chapter 5  Chapter 6  Chapter 7  Chapter 9  Chapter 10  Chapter […]

Pumpkin pet insurance

Zoetis launches Pumpkin pet insurance

Policyholders who choose preventive care coverage will receive a Zoetis parasiticide directly from the company.

The $1.5 billion-a-year U.S. pet health insurance market has a new player: Zoetis Inc., the world’s largest manufacturer of animal drugs and vaccines. Zoetis’ insurance subsidiary, Pumpkin, is competing against more than a dozen providers, from industry leader Nationwide to upstarts Spot and Prudent Pet. One feature that sets Pumpkin apart is Preventive Essentials, a […]

COVID-19 veterinary care

Chapter 7: Tales from the COVID-19 front lines

“Overall business is very strong — fewer patients seen, but we are seeing almost 100% sick patients and a higher average ticket charge.”

This week: Stay-at-home orders haven’t discouraged pet owners from seeking veterinary care during the COVID-19 pandemic. At some hospitals, caseloads are up and revenue is down a bit. One hospital found 200 new clients in one month. Another plus: Practice owners are still hiring. Read other installments in this series: Chapter 1  Chapter 2  Chapter […]

Judy Hung veterinary

Chapter 6: Tales from the COVID-19 front lines

The new normal for veterinary practices is a work in progress given the state of affairs from state to state.

This week: Optimism is the word of the day within some quarters as the Payroll Protection Program begins to pay off and some veterinary professionals express confidence that “We’re almost done.” Others aren’t so sure. Read other installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 4  Chapter 5  Chapter 7   Chapter 8 […]

veterinary hospital

Chapter 5: Tales from the COVID-19 front lines

As veterinary practices adjust to the new normal, client frustration grows over visitation guidelines and hospital owners encounter hurdles when applying for government aid.

This week: Tiny acts of gratitude, courtesy of bosses, clients and industry reps, can lift the spirits of veterinary teams during the COVID-19 pandemic. Also, Dr. Peter Weinstein reports: “The debacle of trying to get federal funding continues with some practices getting lucky and some getting totally frustrated.” Read other installments in this series: Chapter 1 […]

poor revenue

April starts poorly for veterinary practices

iVET360 finds declines in revenue, transactions and new-client numbers.

Data collected by the practice management services firm iVET360 shows double-digit declines in business at many veterinary hospitals during the COVID-19 pandemic. The Portland, Oregon, company reported that on April 8, for example, revenue was down 16.2% across 735 U.S. hospitals compared with the same weekday, Wednesday, in early April 2019. Transactions fell by 19.8% […]

economic aid

How the government is helping practice owners

A paycheck protection loan and an economic injury grant are two of several business-friendly programs available to veterinarians.

Veterinary practices nationwide have suffered financially during the COVID-19 pandemic. Here are some of the best programs available that can help keep your hospital afloat and your employees employed. Paycheck Protection Program (PPP) This U.S. Small Business Administration program helps cover the cost of retaining employees. If revenue has declined, you might have cut staff […]

COVID-19 veterinary

Chapter 4: Tales from the COVID-19 front lines

“I try to remind anyone in this profession that we should be so proud to be veterinarians now more than ever.”

This week: Exhaustion and stress have become commonplace as veterinary practices adapt to the new normal. At some hospitals, business is fine; at others, it’s not so good. Read other installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 5  Chapter 6  Chapter 7   Chapter 8  Chapter 9  Chapter 10  Chapter 11  Chapter […]