The whole picture
A cash stockpile can leave you with a false sense of security if you fail to scrutinize all the systems that keep your practice humming.
When a client presents a patient, how do you assess the animal’s health? Before touching the cat or dog, you might get a feel for its well-being based on coat quality, general body condition and demeanor. Do you stop there? Of course not. If we instead substitute a veterinary practice for the patient, the owners […]
Erecting a veterinary hospital nowadays isn’t as simple as getting a quote and signing a contract. Do you want a construction manager, and if so, should the person be an “agent” or “at risk”?
My August/September article “Assembly Required”— read it at bit.ly/ConstructiveCriticismQA — addressed how to find a builder. In this second part, I’ll talk about project delivery and today’s most popular contract arrangements. Q. What do you mean by project delivery? A. Project delivery refers to the execution of construction work. It includes pre-construction activities like obtaining […]
COVID, insurance and your practice
Protect and Defend
Questions that few people were asking a year ago are suddenly on everybody’s mind.
As the pandemic sweeps across the United States, the delivery of veterinary services has changed dramatically. Not surprisingly, veterinarians and practice managers have raised questions about insurance coverage and risk management. This is the first of a two-article series highlighting the most frequently asked questions I have received from my insurance clients. Q. Do workers’ […]
Clients will follow your lead if you show confidence in pet health insurance. Veterinary teams need to choose a couple of favorite companies and brush up on policy basics. Appointing a point person is a good idea.
Whether on an airplane, in a restaurant or at the front desk of a veterinary hospital, pet owners ask about pet health insurance. But of course, they usually ask about it too late — after a major medical or surgical expense. That’s because we, the veterinary profession and the decades-old insurance industry, have done a […]
There’s an app for that
Communicating with clients and seeing patients remotely has never been easier.
It was 2015 and a woman driving a Toyota Corolla pulled into the parking lot of Monticello Animal Hospital in Shawnee, Kansas. Practice owner Crista Wallis, DVM, watched as the woman got out of the driver’s seat, pulled three wooden planks out of the trunk, opened the rear passenger door, erected a ramp to the […]
With chronic ear disease, follow-up care is essential to a successful outcome. Learn to boost compliance, strengthen the human-animal bond and get your patients feeling like themselves again.
When Kathryn Primm, DVM, CVPM, called to find out why her client’s dog missed a follow-up appointment after two weeks of otitis treatment, she got a response that changed her practice permanently. “The client said her dog’s ears were fine, she didn’t need a recheck, and we were just trying to get extra money.” Needless […]
Chapter 16: Tales from the COVID-19 front lines
“The human-animal bond has never been stronger. During times of really challenging situations, people need pets.”
This week: Dr. Peter Weinstein on wildfires and pet care, Dr. Bob Lester on a checkmark-shaped recovery, Debbie Boone on her “Open Letter to Clients,” and more. Read the first 15 installments in this series: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter […]
When Client Invoices Go Unpaid
A proactive approach that starts before a pet arrives can help veterinary practices reduce collection-related issues.
For many veterinarians, creating and maintaining a healthy revenue cycle can be a major challenge. Balancing day-to-day operations, providing excellent care, and managing billing and payments can be a constant struggle. But it doesn’t have to be. Capturing more revenue and setting your office up to handle the collection process all depends on the systems […]
Chapter 15: Tales from the COVID-19 front lines
“In the face of the current normal, being busy isn’t all it’s cracked up to be. The busyness is not necessarily good for business.”
This week: Dr. Peter Weinstein on the best and worst of times, Dr. Wendy Hauser on communicating lifetime cost of care, Wendy S. Myers on credit card fees, and much more. Read the first 14 installments in this series: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter […]
You snooze, you lose
Protect and Defend
Not preparing for a risk-management survey could cost you the chance to lower your insurance premiums. Not permitting a visit might mean a policy cancellation.
Someone claiming to be from your insurance company calls to say he wants to schedule an on-site loss-control survey of your veterinary practice. Eight questions should immediately come to mind. 1. What is a loss-control survey? Loss control is a risk-management technique that seeks to reduce the possibility of a loss or lessen the severity […]