Business

recession recovery

Surviving the coronavirus recession

We can always be confident in the value and importance of veterinary care to society, no matter how stormy the economy.

For many veterinary practice owners, the last few days have represented the most significant and rapid period of change they have ever experienced. In a matter of days, practices are converting to curbside service, implementing telemedicine initiatives, adjusting staffing protocols, and responding to the latest government stay-at-home and PPE orders. As one who has worked […]

COVID-19

Chapter 2: Tales from the COVID-19 front lines

More clients are waiting outside as veterinary teams bring pets into the clinic for exams and treatment.

This week: Signs of strain are beginning to appear at veterinary practices — not all of them — as the COVID-19 pandemic takes a firmer hold on society and shelter-in-place orders spread. Today’s Veterinary Business asked industry professionals to talk about what they’re seeing and hearing. Read other installments in this series: Chapter 1  Chapter […]

employees

What’s an employer to do during COVID-19?

Salary advances? Paid sick leave? Unemployment compensation? Here’s what veterinary hospital administrators need to know.

Today’s Veterinary Business “Legal Lingo” columnist Peter H. Tanella, Esq., and his law firm, Mandelbaum Salsburg, are working with veterinary practice owners and managers faced with employment issues during the COVID-19 pandemic. Tanella chairs the firm’s National Veterinary Law Center. What follows is a series of questions and answers, courtesy of Mandelbaum Salsburg. Many veterinarians and […]

distributors

How distributors are dealing with the pandemic

Patterson, Covetrus and MWI have stepped up sanitary procedures and increased remote work as they continue delivering products to veterinary customers.

Three of the largest veterinary product distributors say they are working to safeguard employee and customer health during the COVID-19 pandemic and are committed to fulfilling orders. Kevin Pohlman, president of Patterson Companies’ animal health business unit, wrote in a letter that the distributor is conducting more frequent cleaning of sales offices, branch offices and […]

practice safety

12 ways to sustain your practice

Tough times need tough people. This is a great time for caution tempered with common sense. 

Listen to Podcasts Pandemics and Economics: Two Words Not Used in Veterinary School Pandemics & Economics: A Blip or a New Normal? The economic challenges, pandemic challenges and panic response have all come together to impact your veterinary practice. Fast and immediate action can help mollify the worst of things. Here are some actions you […]

telemedicine

Chapter 1: Tales from the COVID-19 front lines

Veterinary practices are hard at work seeing patients in person and by remote means.

Today’s Veterinary Business asked veterinary and industry professionals to talk about what they’re seeing and hearing as the United States deals with the COVID-19 pandemic. This week: Telemedicine is getting a big thumbs-up from veterinary practices during the national coronavirus emergency. Veterinary professionals inside and outside of practice report that while it’s business as usual […]

preventives

Rise to the occasion

Don’t concede the loss of preventive medications to retail giants. A few corrections will get you back on a profitable path.

Why is it that after you spend time educating pet owners about fleas, ticks and heartworms and then recommending one or more preventives, the client either leaves without making a purchase or buys a six-month supply and then goes online or to a big-box retailer for refills? Where is the message breaking down? What can […]

veterinary care

Competing in a world of disruption

Independent practice owners who diversify their business model can better respond to the younger generation’s demand for different types of veterinary care.

We’ve all witnessed the migration of consumers from traditional brick and mortar to online. In early 2019, CNBC reported that the total market share of online U.S. retail sales was higher than general merchandise sales for the first time in history. While veterinarians are unlikely to learn a magical way to perform online medical procedures, […]

USP 800

Design to comply

Constructive Criticism

Chemotherapy drugs and other hazardous medications require special handling and containment to protect hospital staff and patients from dangerous exposure. C-PEC? PPE? USP 800? You have a lot to learn.

Readers might recall Ronak Kadakia’s excellent article “Are You Ready for USP 800?” in the June/July 2019 issue of Today’s Veterinary Business. As of Dec. 1, 2019, the USP <800> standard for the safe handling of hazardous drugs applies to veterinary practices and other health care facilities. My firm has been busy working with veterinary […]

loyalty

Your loyal followers

Loyalty programs encourage your best clients to come back for more. When incentives are done right, service discounts go away and patient care improves.

How many times while making an online purchase were you alerted that if you spent, say, just $10 more, you would qualify for free shipping? So, you did the logical thing and bought something for $50 that you didn’t really need, and you felt great about it! Or how often did you pass up a […]

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