Seeing patients at or inside client homes provides veterinarians with a business model that is often cheaper and less stressful than owning a traditional hospital. Clients leery of transporting an anxious pet or more than one animal also benefit.
Pet owners don’t always have time to take their cat or dog to you for an annual checkup or to investigate a medical matter. That means fewer client visits and less business for brick-and-mortar practices. The challenge, however, is being answered by veterinarians who forgo a fixed building and try their luck with a mobile […]
Educate and elevate
It’s no secret that insured clients spend more on veterinary care. Practices would do well to heed an AVMA policy change and promote coverage.
At its 2019 convention, the American Veterinary Medical Association revised its pet health insurance policy to be more supportive of client education. The AVMA’s official policy now begins: “The AVMA endorses the concept of pet health insurance that provides coverage to help defray the cost of veterinary medical care and encourages veterinary health care teams […]
Aspire to hire
Adding another veterinarian to a busy practice frees up time for you and other doctors to get more done on and away from the job.
How do you know when your hospital is ready to bring on another veterinarian? Maybe your current doctors are working more hours than they want. Or perhaps an associate veterinarian is planning a life change such as semiretirement or the birth of a child. Possibly, you want to spend less time on the medicine and […]
Why we charge what we do
Relief veterinarians must account for a lot of expenses when setting their fees. Remember, they’re business-to-business service providers.
Let’s start with a Jerry Seinfeld money joke. He’s famous enough that his voice and cadence are so ingrained in our brains that most of you will have no problem “hearing” the joke as you read it. Here it is: “Dogs have no money. Isn’t that amazing? They’re broke their entire lives. But they get […]
Ear ye, ear ye
Diagnosing and treating otitis can be a real pain if a client is non-compliant. Honest conversations and even the convenience of your online pharmacy can provide comfort, if not a cure, to both the pet owner and patient.
As frustrating as cancer, as challenging as kidney disease and sometimes as expensive as both, chronic otitis is debilitating to the pet suffering from it and to the pet owner looking for relief of both their pet and credit card. And as with so many of the conditions that veterinarians treat, success relies on an […]
It’s for your benefit
Protect and Defend
Employee benefits liability insurance shields a practice when program administrators mishandle a situation.
Attracting and retaining high-quality employees is a challenge for many veterinary practices in today’s competitive, mobile environment. Practice owners and managers continually ask me whether I know any qualified veterinarians or veterinary nurses who are looking for work. To recruit and keep quality employees, veterinary practices offer an ever-increasing variety of ancillary benefits as part […]
The power of early adopters
Harnessing a select group of clients can help you meet the needs of the next generation and not alienate long-time pet owners.
I received two emails less than 24 hours apart from two very different veterinary clients. One raved about how excited she was about the new program her veterinarian had implemented that would give her 5% off the invoice at each visit. She had gotten a new puppy, the costs were adding up and the discount […]
Beware the evergreen clause
Automatic contract renewals can leave you in a costly predicament if you fail to give proper notice of termination.
Veterinarians will enter into dozens of contractual relationships throughout their professional careers. They can reasonably expect to sign employment agreements, purchase orders, client payment and IT service contracts, property and equipment leases, real estate deals, and so on. The paperwork can vary in sophistication and complexity, ranging from a straightforward one-page document to a highly […]
Chapter 3: Tales from the COVID-19 front lines
Last week was difficult for practice owners and veterinary teams. The federal CARES Act could be a financial lifeline for some hospitals.
This week: For the most part, business is not booming at veterinary practices. The vast majority of hospitals remain open during the COVID-19 crisis, but many are postponing non-emergency services and some have reduced their hours, if not their staffs. Read other installments in this series: Chapter 1 Chapter 2 Chapter 4 Chapter 5 Chapter 6 Chapter […]
The Families First Coronavirus Response Act and you
Paid sick leave is an employee right, but veterinary practices can take advantage of new payroll tax credits.
Approved by Congress on March 18, the Families First Coronavirus Response Act consists of two parts of particular interest to employers and employees: Emergency Paid Sick Leave Act Emergency Family and Medical Leave Expansion Act Under the provisions, small and midsize employers can take advantage of two new refundable payroll tax credits from April 1 […]