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Business

buyer

Selling your practice in a COVID market

Legal Lingo

Making and closing a deal between a hospital owner and a buyer isn’t as easy as it once was. Skittish lenders, contract contingencies and even uncommitted clinical staff can gum up the process.

So, you’ve decided to sell your veterinary practice after a lifetime of hard work, but the COVID-19 pandemic has fundamentally impacted the process. From new contractual provisions and buyer financing delays to due diligence issues, you’ve encountered numerous roadblocks. However, with better planning and the right team in place, a sale can be successfully achieved. […]

recession

How to survive the recession

Cash is king whether it’s coming or going. You should explore all the ways to persevere and succeed during tough times, from negotiating with vendors and lenders to training and trusting your team.

We don’t claim to be economists and can’t begin to fully explain what causes a recession, but we’ve been impacted personally and professionally by a number of them and emerged reasonably unscathed each time. Historically, veterinary medicine has been recession-proof, one of the reasons it’s such an attractive space for investors. However, during the 2007-2009 […]

contractor

Assembly required

Constructive Criticism

Hiring the builder of your dream hospital isn’t as simple as selecting the lowest bidder or relying on a friend’s recommendation. Looking for a contractor with experience in animal care projects is a good first step.

A common topic of discussion during almost every building project involves the selection of the contractor. More often than not, veterinarians looking to construct their first hospital aren’t sure how to proceed. They might know what they want, where the hospital will be located and how they’ll pay for it, but all the planning in […]

pet food

Pet owners beg for nutrition advice

Your clients struggle to navigate the saturated marketplace of pet food and treats. Are you missing an opportunity to help them?

The majority of pet owners are very interested in pet nutrition and — spoiler alert! — they want to learn about it from their veterinarian. Our work with Trone Research and Consulting found that more than 6 in 10 pet owners believe that properly fed pets have fewer health problems and therefore lower veterinary bills. […]

veterinary stress

Chapter 14: Tales from the COVID-19 front lines

“If you take care of your staff and yourself today, they and you will be around tomorrow.”

This week: Dr. Peter Weinstein on the need to pace yourself, Sandy Walsh on staff burnout, Kara Burns on the importance of self-care, and more. Read other installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 4  Chapter 5  Chapter 6 Chapter 7  Chapter 8  Chapter 9  Chapter 10  Chapter 11  Chapter 12  Chapter […]

clients

Chapter 13: Tales from the COVID-19 front lines

“I have never seen so many angry, rude, unreasonable, demanding and disrespectful clients. It’s very sad. Practices are supporting the team and firing those clients who misbehave.”

This week: Sandy Walsh on protocols and angry clients, Dr. Peter Weinstein on leadership fatigue, Dr. Wendy Hauser on telemedicine, and more. Read other installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 4  Chapter 5  Chapter 6 Chapter 7  Chapter 8  Chapter 9  Chapter 10  Chapter 11  Chapter 12  Chapter 14  Chapter 15 […]

clients

Chapter 12: Tales from the COVID-19 front lines

“The clinics weathering these stressful times relatively well are those that have looked innovatively at how technology can improve efficiency.”

This week: Dr. Jessica Vogelsang on technology, Dr. Whit Cothern on his handy crystal ball, and more. Read other installments in this series: Chapter 1  Chapter 2  Chapter 3  Chapter 4  Chapter 5  Chapter 6 Chapter 7  Chapter 8  Chapter 9  Chapter 10  Chapter 11  Chapter 13  Chapter 14  Chapter 15 San Diego veterinarian, author and […]

veterinary march COVID

Chapter 11: Tales from the COVID-19 front lines

“What actions are we going to take that will help propel us into a new normal that includes more compassion, more collaboration and more kindness?”

This week: Dr. Mia Cary on diversity, Dr. Peter Weinstein on leadership and much more. Read other installments in this series: Chapter 1   Chapter 2   Chapter 3   Chapter 4   Chapter 5  Chapter 6 Chapter 7   Chapter 8   Chapter 9   Chapter 10  Chapter 12  Chapter 13  Chapter 14  Chapter 15 Cary Consulting CEO and change agent Mia […]

online pharmacy

Win back the drug dollars

If you don’t use an online pharmacy, why not? Millennials and just about all other pet owners desire the convenience of home delivery. Start slow and the money will follow. 

Growing up in the shadow of New York City, I enjoyed the small-town feel without all the noise and people. From a local business standpoint, the milk was delivered, the dry cleaning was picked up and delivered, a fully cooked turkey was delivered, and prescriptions and other drugstore products were delivered. And then, most of […]

waiting room pathogens

Squeaky clean

Constructive Criticism

Eliminating pathogens in the age of COVID-19 is more important than ever at veterinary hospitals. Regardless of whether you use ultraviolet light, double doors or elbow grease, attention to detail is what matters.

Modern veterinary hospital design has long focused on pathogen control and biosecurity, but to be extra safe amid the COVID-19 pandemic, let’s review recommended strategies and features. The ideas laid out below are most applicable to clinics scheduled to be built or renovated, but a surprising number can be incorporated into existing facilities at minimal […]

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