Ear ye, ear ye
Diagnosing and treating otitis can be a real pain if a client is non-compliant. Honest conversations and even the convenience of your online pharmacy can provide comfort, if not a cure, to both the pet owner and patient.
As frustrating as cancer, as challenging as kidney disease and sometimes as expensive as both, chronic otitis is debilitating to the pet suffering from it and to the pet owner looking for relief of both their pet and credit card. And as with so many of the conditions that veterinarians treat, success relies on an […]
It’s for your benefit
Protect and Defend
Employee benefits liability insurance shields a practice when program administrators mishandle a situation.
Attracting and retaining high-quality employees is a challenge for many veterinary practices in today’s competitive, mobile environment. Practice owners and managers continually ask me whether I know any qualified veterinarians or veterinary nurses who are looking for work. To recruit and keep quality employees, veterinary practices offer an ever-increasing variety of ancillary benefits as part […]
The power of early adopters
Harnessing a select group of clients can help you meet the needs of the next generation and not alienate long-time pet owners.
I received two emails less than 24 hours apart from two very different veterinary clients. One raved about how excited she was about the new program her veterinarian had implemented that would give her 5% off the invoice at each visit. She had gotten a new puppy, the costs were adding up and the discount […]
Beware the evergreen clause
Automatic contract renewals can leave you in a costly predicament if you fail to give proper notice of termination.
Veterinarians will enter into dozens of contractual relationships throughout their professional careers. They can reasonably expect to sign employment agreements, purchase orders, client payment and IT service contracts, property and equipment leases, real estate deals, and so on. The paperwork can vary in sophistication and complexity, ranging from a straightforward one-page document to a highly […]
Chapter 3: Tales from the COVID-19 front lines
Last week was difficult for practice owners and veterinary teams. The federal CARES Act could be a financial lifeline for some hospitals.
For the most part, business is not booming at veterinary practices. The vast majority of hospitals remain open during the COVID-19 crisis, but many are postponing non-emergency services and some have reduced their hours, if not their staffs. Click here to read Chapter 1 from March 16 and here to read Chapter 2 from March […]
The Families First Coronavirus Response Act and you
Paid sick leave is an employee right, but veterinary practices can take advantage of new payroll tax credits.
Approved by Congress on March 18, the Families First Coronavirus Response Act consists of two parts of particular interest to employers and employees: Emergency Paid Sick Leave Act Emergency Family and Medical Leave Expansion Act Under the provisions, small and midsize employers can take advantage of two new refundable payroll tax credits from April 1 […]
Surviving the coronavirus recession
We can always be confident in the value and importance of veterinary care to society, no matter how stormy the economy.
For many veterinary practice owners, the last few days have represented the most significant and rapid period of change they have ever experienced. In a matter of days, practices are converting to curbside service, implementing telemedicine initiatives, adjusting staffing protocols, and responding to the latest government stay-at-home and PPE orders. As one who has worked […]
Chapter 2: Tales from the COVID-19 front lines
More clients are waiting outside as veterinary teams bring pets into the clinic for exams and treatment.
Signs of strain are beginning to appear at veterinary practices — not all of them — as the COVID-19 pandemic takes a firmer hold on society and shelter-in-place orders spread. Today’s Veterinary Business asked industry professionals to talk about what they’re seeing and hearing. Click here to read Chapter 1 from March 16 and here […]
What’s an employer to do during COVID-19?
Salary advances? Paid sick leave? Unemployment compensation? Here’s what veterinary hospital administrators need to know.
Today’s Veterinary Business “Legal Lingo” columnist Peter H. Tanella, Esq., and his law firm, Mandelbaum Salsburg, are working with veterinary practice owners and managers faced with employment issues during the COVID-19 pandemic. Tanella chairs the firm’s National Veterinary Law Center. What follows is a series of questions and answers, courtesy of Mandelbaum Salsburg. Many veterinarians and […]
How distributors are dealing with the pandemic
Patterson, Covetrus and MWI have stepped up sanitary procedures and increased remote work as they continue delivering products to veterinary customers.
Three of the largest veterinary product distributors say they are working to safeguard employee and customer health during the COVID-19 pandemic and are committed to fulfilling orders. Kevin Pohlman, president of Patterson Companies’ animal health business unit, wrote in a letter that the distributor is conducting more frequent cleaning of sales offices, branch offices and […]