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dental care

9 Tips to Sink Your Teeth Into

How you communicate with clients and what you do behind the scenes can help grow your practice’s dental revenue.

Paul Camilo didn’t plan on working in the veterinary industry for long when he became a kennel assistant at Hometown Animal Hospital and All Pets Dental. But within two weeks of starting his Weston, Florida, job, he saw a Rottweiler get a set of braces, and that made him do a double take. Working under […]

smarter not harder

Less Is More

Practice Smarter

Fine-tune how your hospital is run so that you don’t have to work so hard.

A great catchphrase is: “Practice smarter, not harder.” But what does it mean exactly? Here’s what veterinarians and practices can do to bring the concept to life. Leverage Your Team Leveraging has to do with the number of full-time support staff you have compared with the number of full-time doctors. The “normal” practice has a […]

consolidator

Know When to Walk Away

Money Matters

If you’re an independent practice owner, don’t rush into a sale to a consolidator. Here’s what to watch for. 

Remember when veterinary practice buyers were scarce and hospital owners were concerned about finding one — or they expected the pool of buyers to be small? Then along came the consolidators, who used outside money to cherry-pick the best of the best practices. Today, as the inventory shrinks, the competition to buy practices has intensified. […]

competition

Fair and Square

Legal Lingo

Veterinarians should have a basic understanding of the rules of competition. You don’t want to run afoul of antitrust laws.

Federal antitrust laws are discussed when transactions between corporate titans are in the news, such as the merger of T-Mobile and Sprint. Such laws, however, are the foundation of modern American capitalism and a subject that veterinary businesses need to understand, at least in principle. In a truly free market — one with no regulations […]

cat care

The Cat’s Meow

Expand your feline patient base by altering how you accommodate patients and communicate with their owners. CFP certification is a plus.

When I was 13, I found a litter of abandoned kittens in my 93-year-old neighbor’s backyard. All the kittens were dead except for one. I persuaded my parents to let me rescue the survivor and, being a teenage girl, I named her Melissa. Weird name for a cat, I know. Melissa lived for 18 years. […]

shortages

Shortages and Excesses

Politics and Policy

We have too few veterinary professionals (and dogs) and too much student debt. There is a way out.

COVID carried on a curious relationship with the veterinary industry throughout 2020 and early 2021. Much has been written about the industry’s financial strength and gains during this period, hopefully putting to rest chronic fears that pet health care is a fragile sector and susceptible to sudden downturns. The toll on human lives is a […]

scheduling

Say No to No-Shows

When levying deposits or penalties (most practices don’t), communication is key.

It’s hard to believe we were so optimistic (naïve?) to think that the pandemic would be over in just a few weeks or months. Instead, COVID-19 has dragged on and on and presented ever-increasing challenges to veterinary practices. Animal hospitals are lucky to be as busy as they are. That busyness has, of course, brought […]

veterinary medicine

It’s All Coming Into Focus

Innovation Station

We know (or think we know) where veterinary medicine is headed over the next decade. Let’s prepare for and enjoy the ride.

I have been around long enough to be wary about futurists, the people who all too often predict a future that looks pretty much like today, only more so. None of these futurists seem to be able to see around corners or alert us to unanticipated dangers. Too bad the futurists of 1750 didn’t understand […]

GP

‘Just’ a GP

Creative Disruption

General practitioners are the heart and soul of veterinary medicine, so stop discounting their career choice.

Teddy Roosevelt once said that complaining and not offering a solution is whining. Fair warning: I’m about to whine. I recently spoke with a brilliant, young fourth-year veterinary clinical student. She is smart, driven, compassionate and eager to make a difference. (Come to think of it, all veterinary and veterinary technician students are determined to […]

missed charges

Don’t Misfire on Missed Charges

Tens of thousands of dollars likely go uncollected each year at your practice. Modern technology delivers solutions.

Missed charges, a problem in veterinary practice for as long as the profession has been around, is not about clients or employees walking out of your hospital with unpurchased products. It’s not about pet owners declining medical recommendations or staff members forgetting to offer additional services. It’s not even about discounting a nail trim or […]

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