veterinary technology

The not-too-distant future

Innovation Station

The Veterinary Innovation Summit showed that pet health care is moving from reactive and acute to proactive and preventive. You can thank telehealth, wearables and other technology-driven ideas.

When a person blinks or a dog scratches his ear and the event isn’t recorded, it’s a moment in time likely to pass unnoticed and unaccounted for, one in an endless series of moments that have no beginning and no end. But what happens when that moment is recorded and someone is paying attention? When […]

business insurance

Insure your property properly

Protect and Defend

Extensions. Deductibles. Exclusions. Not understanding the terms of your commercial policy could leave you short on coverage.

Practice owners view a commercial insurance policy the same way a veterinary textbook appears to a layperson: lots of pages, small type, indecipherable words. One can only hope that in the event of an insurance claim, appropriate coverage is found somewhere within all the verbiage. Though understanding everything in your commercial insurance policy isn’t practical, […]

Dr. Angie Hawkins

The fast track

Practice ownership can happen early in a veterinarian’s career, and perhaps at a lower cost of entry, through one of a small number of franchisers.

The decision was easy for Angie Hawkins, DVM. Six years after graduating from Mississippi State University and still owing more than $200,000 in student loans, the married mother of two chose to do what few veterinarians do: Become a hospital franchise owner. Dr. Hawkins signed the paperwork with the startup company Easyvetclinic, took out an […]

business metrics

A decent start to 2019

Middling clinical volume aside, the veterinary marketplace is showing promise with canine and feline vaccines. Flea and tick? The competition is exerting influence.

Welcome to The Vetalytix Report for the first quarter of 2019. While 2018 was a positive year for many practices, fourth-quarter data suggested a mild slowing of clinical volumes through the veterinary channel. As 2019 began, many veterinary practices were hoping to avoid the extended winter weather that impacted multiple areas of the United States […]

pet dental cleaning

Sink your teeth into it

Getting pet owners to agree to a dental cleaning takes a commitment on your part. Show the evidence of disease, prepare handouts and talk about the ill effects of poor oral health.

Ever since I graduated from veterinary school in 1987, the importance of oral health has grown as we learned more about the incidence and significance of periodontal disease. We rarely cleaned pet teeth in veterinary school, and I don’t recall an actual lecture or lab devoted to the topic. In people, periodontal disease, causing systemic […]

business agreement

Manage your expectations

Money Matters

A variety of factors helps determine what your practice is worth and what a buyer is prepared to pay. The market today isn’t all about consolidators.

While specialty practices and referral centers historically have sold for high prices, general practices were not the darlings of corporate takeovers until now. Some owners of companion animal practices have received generous purchase prices, much higher than we would have imagined five years ago. “EBITDA” (earnings before interest, taxes, depreciation and amortization) and “multiples” have […]

pet dentistry

Add bite to your dental business

Constructive Criticism

A well-equipped and well-situated suite will help a hospital capitalize on the fast-growing service of oral care.

Veterinary medicine has enjoyed healthy growth for a number of years in the range of services offered. For many general practices and specialty hospitals, income and caseload growth are powered by expanded diagnostic and treatment modalities. Carving out space for special procedures has become standard in both new and existing clinics. Clients are looking to […]



Do too many clients reject your diagnostic recommendations? Poor staff buy-in and communication shortfalls might be why.

We all know that successful treatment outcomes start with knowing what we are battling. The key then is having the client, who controls the patient and the credit card, say “yes” to our diagnostic recommendations. The steps I will discuss in this article have proven successful in my hospitals. But first, let’s briefly discuss what […]

office software

Hidden gems

Veterinary hospitals get more out of their practice management systems, and generate more revenue, when they tap into underutilized software features.

Who remembers managing a veterinary practice before the era of computers? Using paper, sticky notes and whiteboards to keep track of patients, prescriptions and billable services added up to missed opportunities. Enter the computer and practice information management systems. Today’s PIMS come in a variety of forms, including cloud-based, server-based, freeware and custom-built. They remain […]

veterinarian visit

Revisit vaccinations

Don’t promote routine exams as merely a time for shots. Use the occasions as an opportunity to practice preventive medicine and to detect early signs of disease.

Vaccines have been the subject of so many articles over the last 50 years. We and our pets are living longer and healthier because of vaccines. Think of all the diseases we no longer see because of the use of modified live and killed vaccines: distemper, rabies, polio, tetanus. Without vaccines, our careers would be […] Protection Status