Oh, what a relief it is
Fill-in veterinarians are well worth the cost. They help maintain work flow and keep clients happy, pets cared for and the staff sane.
Does anyone remember the McDonald’s advertising slogan “You deserve a break today”? The jingle frequently dances through my head as I think about my career as a relief veterinarian. The veterinary relief, or locum, niche is becoming ever more important in our profession. The need for this business-to-business service is growing along with the exploding […]
The art and science of follow-ups
What you call a return visit and how you charge for it are up to you, but its importance needs to be clearly communicated to the client.
Clients generally hate paying for rechecks after a medical procedure. They think they have paid (too much) already and that your time, staff and supplies should be free from here on out. Conveying the importance of rechecks to clients can be difficult. The veterinary profession has no universal guidelines for when they are needed, whether […]
Brush up on workers’ comp
Protect and Defend
Your practice’s injury history goes a long way in determining insurance costs, but a good risk-management program can pay off down the line.
Workers’ compensation insurance is a form of no-fault coverage developed specifically to provide medical and wage-replacement benefits to employees who are injured or become ill on the job. In addition, injured employees might be eligible for temporary or permanent disability, vocational rehabilitation or death benefits. In exchange, employees surrender their right to bring negligence claims […]
The highs and lows of hospital heights
Single- and multistory buildings have their pros and cons. Do you know which design is generally the best?
A reader question came up regarding the viability of multistory hospitals. Given a choice, is it better for a clinic to be on a single floor or on multiple levels? Practice owners, of course, have nowhere to go but up in some instances. Think small sites and locations in dense urban areas where ground floors […]
2018 was a year of regional disparity
The Vetalytix Report
Whether clinical volume went up, down, sideways or back and forth depended mostly on where a veterinary practice did business.
Welcome to The Vetalytix Report for the fourth and final quarter of 2018. Throughout the year, we have highlighted the significant variation in economics and market dynamics that impact veterinary communities across the nation. We observed sluggish volume in the first part of 2018 in many areas, followed by significant improvement and growth as the […]
Your fair share
How hospital owners are paid — and how much — depends on the responsibilities they hold and the budgets and policies that are in place.
Veterinary practice owners often see their hospital as more than an investment. For many, it is a passion, a calling or a life choice. Few private buyers acquire a hospital with a primary goal of making as much money as possible. The money is important, of course, but creating a legacy is sometimes of equal […]
Get on board or get out of the way
Whether you support it or not, telehealth is here to stay.
An important moment passed us by without much fanfare. At the Connexity conference in September 2018, the American Animal Hospital Association and the American Veterinary Medical Association jointly produced a how-to guide on telehealth. “The Real-Life Rewards of Virtual Care” outlines step-by-step instructions for implementing telehealth tools, what to consider in terms of technology and […]
You can’t handle the tooth!
A gap exists between how we usually approach pet dental care and what we ultimately can achieve. The opportunities to improve patient health and boost practice revenue are huge.
You’ve read about it in this and other veterinary publications. You’ve heard about it from clinicians and consultants. And you might have learned about it in veterinary school. But the numbers do not support that you have accepted it. What is “it”? The huge patient care, client care and practice care opportunities that exist in […]
We need a compliance alliance
Pets and their owners are best served when the practice is united on flea and tick solutions and committed to a terrific customer experience.
We are in a unique industry. Our ultimate customers, the ones who receive our services, play no part in deciding whether to see us, pay for the visit or recommend us to their friends. That’s why pet owners matter. Without their saying “yes,” we can’t perform to our oath: Always do what is best for […]
7 security essentials
Are your computer systems protected from viruses? Backing up data is smart — if done correctly — but it cannot be the only precautionary step.
Veterinary practices have become more and more dependent on computers and computer networks as they go paperless or paper light. Because of this dependency, having an information technology security strategy is a must to ensure your hospital’s computer systems stay functional so that you can schedule appointments, provide medical treatments, and charge clients for your […]