Chapter 16: Tales from the COVID-19 front lines
“The human-animal bond has never been stronger. During times of really challenging situations, people need pets.”
This week: Dr. Peter Weinstein on wildfires and pet care, Dr. Bob Lester on a checkmark-shaped recovery, Debbie Boone on her “Open Letter to Clients,” and more. Read the first 15 installments in this series: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter […]
When client invoices go unpaid
A proactive approach that starts before a pet arrives can help veterinary practices reduce collection-related issues.
For many veterinarians, creating and maintaining a healthy revenue cycle can be a major challenge. Balancing day-to-day operations, providing excellent care, and managing billing and payments can be a constant struggle. But it doesn’t have to be. Capturing more revenue and setting your office up to handle the collection process all depends on the systems […]
Chapter 15: Tales from the COVID-19 front lines
“In the face of the current normal, being busy isn’t all it’s cracked up to be. The busyness is not necessarily good for business.”
This week: Dr. Peter Weinstein on the best and worst of times, Dr. Wendy Hauser on communicating lifetime cost of care, Wendy S. Myers on credit card fees, and much more. Read the first 14 installments in this series: Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter […]
You snooze, you lose
Protect and Defend
Not preparing for a risk-management survey could cost you the chance to lower your insurance premiums. Not permitting a visit might mean a policy cancellation.
Someone claiming to be from your insurance company calls to say he wants to schedule an on-site loss-control survey of your veterinary practice. Eight questions should immediately come to mind. 1. What is a loss-control survey? Loss control is a risk-management technique that seeks to reduce the possibility of a loss or lessen the severity […]
Hold on to your clients
Retaining pet owners is more challenging in a fragmented market, but you’d do well to be transparent about vaccine prices, send multiple reminders and launch a subscription wellness plan.
The pandemic severely limited my usual travel, giving me time to do some much-needed office cleaning. Sorting papers and folders, I ran across the American Animal Hospital Association’s first client compliance study, done in 2003. The publication showed a whopping $630,000 a year in potential revenue lost per veterinarian in preventive and wellness health care. […]
What are you waiting for?
Demand for virtual care is soaring. The ever-expanding field of teleconsulting and telemedicine has options galore for any size practice. You just need to investigate and choose a partner.
Is your veterinary practice one of the estimated 32% that use some form of virtual care? If you joined the crowd due to the COVID-19 pandemic, you’re not alone — telehealth platform use skyrocketed once social distancing arrived and clinics scrambled to take care of pets while keeping their owners six feet away. But maybe, […]
Subscription programs keep pet owners stocked with therapeutic diets. Veterinary practices still profit from food sales and aren’t responsible for maintaining a large inventory.
If you haven’t tried it, you might be surprised by what the home delivery of therapeutic diets can do for your clients and clinic. Subscription programs offer pet owners a simple way to be resupplied at their front door, and they generate consistent revenue for practice owners. “Using an online store allows us access to […]
A view from the curb
How do clients and team members really feel about drive-up appointments? Pet owners miss the face-to-face contact, while the veterinary staff reports some pros and cons.
I admit it: I got a pandemic dog. After my soul dog, Jack, passed away in February, I knew I’d eventually want another dog. I started looking at various animal rescues but couldn’t find “the one.” That changed over Memorial Day weekend. The Thursday before, I was attending a virtual happy hour with colleagues when […]
The multitalented relief veterinarian
A visiting doctor can be more than a fill-in. Use the veterinary professional in other roles, from telehealth adviser to house call provider.
At about 4 years old, my niece was looking at one of those small collapsible tables that you set up near the TV so you can simultaneously eat and binge-watch the latest addictive series. When the small wooden bar under the table is pulled, the legs convert from a straight line to a stable “X” […]
Who ya gonna call?
Selling a practice isn’t a do-it-yourself endeavor.
Are you thinking about selling your veterinary practice? Are you ready for retirement? In a perfect world, your hospital would be appraised three to five years before you plan to sell so that you know what your practice is worth at that moment and to give you sufficient time to make changes that could increase […]