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Joint Custody

The early management of osteoarthritis can pay off for your patients and veterinary practice.

Never in my life as a practice owner or technical services veterinarian did I or any of my fellow doctors say, “Doggone it, I diagnosed osteoarthritis too soon.” If anything, the opposite happened. By the time clients mentioned that their dogs were having trouble getting up, the cartilage was long gone. Recently, I spoke with […]

workers' compensation

Managing Workplace Injuries

Protect and Defend

Workers’ compensation insurance is a must-have to protect the business and cover employees’ medical and wage needs.

Veterinary medicine is a dangerous occupation. Whether you are a veterinarian, technician, assistant or kennel attendant, every animal you come into contact with can inflict serious harm. Although veterinary professionals largely take their working environments for granted, the U.S. Department of Labor says the percentage of people injured while delivering veterinary services exceeds the rate […]

bonding rate

It’s Checkup Time for Your Practice

Practice Smarter

At some point, you might want to roll back changes you made because of the pandemic. In the meantime, remember to update your fees regularly and re-engage clients with whom you lost touch.

The worst of the COVID-19 pandemic hopefully is behind us. Things were so crazy over the past year and a half that many veterinary practices did all they could to survive and keep up with the constant changes. As we start to return to some form of normal, now might be a good time to […]


The Next Step of the Journey

Why my business partners and I sold our Tennessee veterinary practice after only 2½ years of ownership.

I left a long career in industry to become co-owner and managing partner of Orchard Park Animal Hospital at the beginning of 2018. My journey to that point was detailed in a previous issue. [Read “My Journey to Practice Ownership” at bit.ly/Orchard-Park.] My reasons for purchasing the practice were many, and one was the investment […]


6 Reasons to Embrace Telehealth

Clients are counting on you to provide remote veterinary services. Doing so makes your practice more efficient and can improve its financial health.

Veterinary telehealth is certainly not new. Jokingly, veterinarians say it started in the late 1800s, when the telephone was invented. Today, the main questions surrounding telehealth center on the regulations governing its use and why a veterinarian should consider offering telehealth services. But first, let’s define teleheath in the veterinary context. Veterinary telehealth is the […]


Lease for Less

Legal Lingo

Here’s what veterinary practice owners need to know before they sign a commercial rental agreement.

If you’re a soon-to-be veterinary practice owner, your initial reaction to finding suitable commercial space likely is excitement about the opportunity to move in and start growing your business. But before you do anything, you’ll want to focus on the lease agreement and all its implications. As with many legal agreements, a poorly drafted lease […]


6 Ways to Compete With Online Pharmacies

Do you think clients always choose the least expensive option for pet medications? Think again. Convenience and service win in the race to fill prescriptions.

Soon after Jamee DeSimone went to work nearly 10 years ago as a client service representative at Shaffer Animal Hospital, she recommended using social media rather than word of mouth to inform pet owners about the clinic’s offerings. Eventually, she pushed the four-doctor practice in Oviedo, Florida, to leverage technology to engage clients and make […]

corporate ownership

Your Ownership Choices

Money Matters

Consolidator money is chasing multidoctor practices. If you don’t want to start a clinic from scratch, consider buying an overlooked hospital or obtaining a small stake in a corporate transaction. 

The situation is all too common. You were promised — or you at least expected — the opportunity to become a partner in the veterinary practice where you work, only to be outbid by a corporate consolidator. Is this the end of your dream to own a veterinary hospital? It doesn’t have to be. Let’s […]

social engineering

Tricks of the Trade

Computer hackers take advantage of email recipients’ trust and curiosity. You can avoid becoming a victim if you know what to watch for. 

Criminals who engage in social engineering — the art of manipulating people into giving up confidential information — usually hunt for passwords and bank account information, or even for direct access to a computer so that they can secretly install malicious software. They take advantage of a person’s inclination to trust others. One of the […]


Breaking With Tradition

Politics and Policy

The veterinary establishment needs to trust the judgment of practitioners and appreciate what a virtual VCPR can do for pet care.

As the adoption of telemedicine rises, discussions persist on the details surrounding virtual care. A point that pet health stakeholders haven’t agreed on is whether the veterinarian-client-patient relationship (VCPR) should be established virtually. This past April, May and June helped to sort out the differences in how organizations view the telemedicine VCPR, or more precisely, […]