fbpx
  • NAVC Brands
Image of '

Mark Opperman, CVPM

Column:Practice Smarter

Mark Opperman is the president and founder of Veterinary Management Consultation Inc. and the founder of the Veterinary Hospital Managers Association. He assists veterinarians and their management teams with consultation services, seminars, webinars and a practice management school.

Mark Opperman is the president and founder of Veterinary Management Consultation Inc. and the founder of the Veterinary Hospital Managers Association. He assists veterinarians and their management teams with consultation services, seminars, webinars and a practice management school.

An inside job

Practice Smarter

Preventing embezzlement, or at least lowering the risk, starts with the practice owner and entails strict adherence to policies and procedures.

The latest statistics indicate that 1 in 10 veterinary hospitals loses at least $10,000 to embezzlement in a given year. Have you taken precautions so you don’t become a victim, too? Whenever I or one of my firm’s consultants assist a veterinary hospital, we perform a minor audit of the practice’s end-of-day procedures to look […]

Discounts? No!

Practice Smarter

Marking down prices on veterinary services is the bane of our profession, so consider an alternative approach.

I don’t understand why the veterinary profession discounts its services. To my way of thinking, a business that discounts services is basically saying that customers are being overcharged the rest of the time, so now the services are being charged appropriately. When was the last time you got a discount from your physician, dentist, surgeon […]

Watch and learn

Practice Smarter

Observing what happens in the exam room, possibly through videotaping, can improve communication, customer service and patient care.

What does an effective exam room visit look like in your veterinary practice? Ideally, the client does not have to wait for the appointment. During her visit, she is educated about all she needs to do to provide optimum care for her pet. Appropriate services are rendered and the pet appears to have had a […]

Take better control of your inventory

Errors in how much you choose to stock and in how you track and price products could cost you a significant amount of money.

Answer this: What are the two expense categories that practice managers or owners have the most control over and that have the most impact on profitability? If you said support staff costs and inventory costs, you would be correct. These two expense categories alone might account for 40 to 50 percent of a practice’s total […]

[2
[2
2]
2]
MENU