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Louise S. Dunn

Column:VetPartners Corner

VetPartners member Louise S. Dunn is a speaker, writer and founder of Snowgoose Veterinary Management Consulting. She is Fear Free certified.

VetPartners member Louise S. Dunn is a speaker, writer and founder of Snowgoose Veterinary Management Consulting. She is Fear Free certified.

past due patients

Many Happy Returns

Getting past-due patients back into the clinic for vaccinations is best done by identifying the pets most at risk of disease.

As COVID-19 ravaged society and pet owners hunkered down, some veterinary patients fell off the radar. Now is the time as the pandemic ebbs in the United States to get lapsed patients back on track with routine wellness care — specifically, vaccinations. What you shouldn’t do is load the schedule with random (any and all) […]

preventives

Rise to the occasion

Don’t concede the loss of preventive medications to retail giants. A few corrections will get you back on a profitable path.

Why is it that after you spend time educating pet owners about fleas, ticks and heartworms and then recommending one or more preventives, the client either leaves without making a purchase or buys a six-month supply and then goes online or to a big-box retailer for refills? Where is the message breaking down? What can […]

It takes a village to serve a client

Develop a dream team within and outside your practice to extend veterinarian capacity.

The appointment book is already filled when the practice opens its doors. The phones are ringing. The receptionists are squeezing in double-booked appointments and referring others. The practice and its veterinarians are in high demand. Sounds like a good problem to have, doesn’t it? However, at the end of the day, after the double-booked appointments, […]

Use it or lose it

VetPartners Corner

If employees don’t remember much of what they were taught, your training methods may be at fault.

How much of this article will you recall once you return to work? Chances are, you will remember reading a training article, and perhaps you will recall an important point because it related directly to your situation. The reality is that you retain about 5 percent of what you heard in a lecture or podcast, […]

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