Personal Wellness

Workaholics, Responsibilities and Doctor Duties

How do you handle a veterinarian who works too much? What to do about attitude problems? Opening Shots columnist Dr. Ernie Ward answers your questions.

Client Communication

Consistency Creates Credibility

When applied to pet nutrition, consistent messages create credibility and promote compliance.

Practice Management

Postcards, One-Star Reviews and Active Clients

Opening Shots columnist Dr. Ernie Ward answers your questions.

Practice Management

Shift Work, Medical Errors and Drop-Offs

Opening Shots columnist Dr. Ernie Ward answers your questions.

Personal Wellness

Bad Employees, Rude Clients and Restorative Sleep

Sometimes, the best solution is to jettison problem employees.

Practice Management

Special Delivery

Subscription programs keep pet owners stocked with therapeutic diets. Veterinary practices still profit from food sales and aren’t responsible for maintaining a large inventory.

Pet Insurance

Place a premium on pet insurance

Getting up to speed on pet insurance and how it can help patients and clients is worthwhile for any practice.

Merchandising

Deliver the goods

Transitioning to home delivery allows veterinary clinics to reduce their costs of goods.

Finance

Client financing pays dividends

Clients can quickly and easily apply for financing themselves, often from a smartphone.

Human Resources

How to Find a Good Relief Vet

Start early when looking for a fill-in doctor, and think about contracting with a headhunter.