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Claire Pickens, CVPM, SHRM-CP, CSSBG

Claire Pickens is national senior director of operations for Thrive Affordable Vet Care, a former practice owner and a veterinary management professional. She is Fear Free certified.

Claire Pickens is national senior director of operations for Thrive Affordable Vet Care, a former practice owner and a veterinary management professional. She is Fear Free certified.

patient flow

The P.U.R.R.fect hospital patient flow

You can improve outcomes by utilizing lean process techniques to optimize the way a patient moves through your hospital.

Moving a patient through a veterinary hospital is a complex activity involving many opportunities to make minor improvements that would result in better outcomes for the hospital, patient and client. Lean processes are those that have been analyzed and refined to maximize efficiencies, experiences, accuracy and financial outcomes. Utilizing studies of lean process techniques, I […]

Got crabs?

Unmotivated employees hinder the progress of hard-working, career-oriented achievers. Both groups need your attention to ensure a healthy work environment.

Imagine a bucket full of crabs that can clearly see the opening overhead. They topple and climb over each other as they try to scale the lip of the bucket and reach freedom. At the bottom are a few crabs that don’t want to make the climb. In fact, not only do they not want […]

Is your training program a train wreck?

An effective educator will engage and guide team members and identify diverse personalities and learning styles.

Training employees can be challenging. Differences in each person’s learning style can make your goal of reaching everyone feel a bit overwhelming. So, what is the secret to a well-trained staff? How do you effectively deal with different learning styles and different personalities? The secret is how you engage people during the training process. Let […]

Overcome the management blues

Forging a better work-life balance and seizing control of emotions can put you on a more even keel.

It’s the Monday after a busy week at the practice, and everyone’s nerves are a bit frayed. To lighten the atmosphere and create smiles, you stop on your way in to pick up doughnuts. Even though you are mentally exhausted from all the fires you put out the past week, you found the strength to […]

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