Fix the disconnect
Bad communication will stunt a veterinary practice’s growth. Staff meetings and active listening can ease tensions and create a more productive workplace.
When you look back at your former teachers, you realize that some people make learning more engaging and communicate concepts better than others. They all might have the same degree of knowledge, but not everyone possesses the communication skills needed to effectively share that knowledge. In the same vein, someone can be incredibly knowledgeable in […]
Welcome, Generation Z
The newest wave of employees is looking for fun workplaces, ethical brands and more interaction with supervisors.
Millennials are often in the news and have been for quite some time now, with countless articles discussing their effect on the workforce. But what about Generation Z, the group born between about 1995 and 2010? They’re in or entering the workforce, and their perception of the world is different from that of the millennials […]
Stop hiring for culture fit
Employing people who share your values will elevate a practice by introducing different perspectives and creating a more diverse workforce.
It doesn’t take long to find articles that share why you should hire for culture fit. You might be employed by or have worked for companies that stressed how crucial this is. In fact, it’s gotten to where “hire for culture fit” is something that “everybody knows,” which can serve as a red flag. First, […]
Upon further review
You have several options when online critics go public about your practice. You can ignore them, fight back or learn from the experience.
Many people today use social media accounts to keep in touch with friends, read the news, scroll through pages of cute animal pictures, and more. We also use online resources to make everyday decisions such as selecting a doctor, restaurant or movie. Service providers, whether a hair dresser or plumber, are chosen in many cases […]
Keep the peace
Successful conflict management requires knowing when to act, what to say and when to sit everyone down for a little coaching.
The reality is that after spending all day with your co-workers, almost every day of the week, conflict is inevitable at your veterinary practice. What is reasonable, though, as well as desirable, is to create a healthy work environment, one where conflicts that arise are managed in a functional way that allows the practice to […]
How to respond to third-party harassment
You have a responsibility to respond quickly and firmly to situations involving outside predators. It all starts with the employee handbook.
Harassment in the workplace lowers morale, reduces productivity and otherwise upsets employees. It can take the form of unwanted flirtation, forced touching or inappropriate jokes about an employee’s religion, race or gender. It could involve an unwillingness of someone to work with, for example, a sight-impaired employee. Harassment also can occur when someone inappropriately contacts […]
No social media policy? Get one posthaste
Your hospital’s reputation could be at stake if a team member’s online remark goes too far, so be sure to craft clear, legally defensible guidelines.
The use of social media can be a double-edged sword, especially in the workplace. On the plus side, social media is a wonderful vehicle for marketing a veterinary practice and connecting with current or potential clients. On the darker side, what happens when an employee posts content that reflects negatively on your practice? Should you […]
Veteran employees often take the lead in sharing knowledge and advice, but newbies can do it, too. The key to success is to create the best possible relationships.
Although mentoring is not a new concept in the workplace, modern partnerships are not necessarily like those of the past. According to HR Magazine, formal mentoring relationships in previous eras would typically last at least a year and informal ones could last a decade. In today’s workforce, these relationships are often shorter and more specialty-oriented […]
The state of the VCPR
Politics and Policy
The advent of telemedicine has brought a new focus to the veterinarian-client-patient relationship and its diverse definitions and interpretations.
Two terms rarely, if ever, were mentioned together in veterinary meetings or publications prior to January 2016: telemedicine and the VCPR. What changed in 2016 was the North American Veterinary Community’s launch of the Veterinary Innovation Council and the American Veterinary Medical Association’s national working group on telemedicine. Since then, the veterinarian-client-patient relationship (VCPR) has […]
Do it differently, for a change
Team members are more likely to embrace change initiatives when practice leaders better communicate the vision and celebrate small victories.
Although plenty of businesses talk about change and many of them devote significant time to change management, too many efforts are failing. An article in HR Magazine analyzed why this is happening and offered suggestions for making your next change-management strategies take root. The February 2018 article “Why Change Efforts Fail” cited a Prosci study […]