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Charlotte Lacroix, DVM, JD

Column: H.R. Huddle

Dr. Charlotte Lacroix is the founder and CEO of Veterinary Business Advisors Inc. She serves on the Today’s Veterinary Business editorial advisory board.

Dr. Charlotte Lacroix is the founder and CEO of Veterinary Business Advisors Inc. She serves on the Today’s Veterinary Business editorial advisory board.

online reviews

Upon further review

H.R. Huddle

You have several options when online critics go public about your practice. You can ignore them, fight back or learn from the experience.

Many people today use social media accounts to keep in touch with friends, read the news, scroll through pages of cute animal pictures, and more. We also use online resources to make everyday decisions such as selecting a doctor, restaurant or movie. Service providers, whether a hair dresser or plumber, are chosen in many cases […]

meeting

Keep the peace

H.R. Huddle

Successful conflict management requires knowing when to act, what to say and when to sit everyone down for a little coaching.

The reality is that after spending all day with your co-workers, almost every day of the week, conflict is inevitable at your veterinary practice. What is reasonable, though, as well as desirable, is to create a healthy work environment, one where conflicts that arise are managed in a functional way that allows the practice to […]

harassers

How to respond to third-party harassment

H.R. Huddle

You have a responsibility to respond quickly and firmly to situations involving outside predators. It all starts with the employee handbook.

Harassment in the workplace lowers morale, reduces productivity and otherwise upsets employees. It can take the form of unwanted flirtation, forced touching or inappropriate jokes about an employee’s religion, race or gender. It could involve an unwillingness of someone to work with, for example, a sight-impaired employee. Harassment also can occur when someone inappropriately contacts […]

No social media policy? Get one posthaste

H.R. Huddle

Your hospital’s reputation could be at stake if a team member’s online remark goes too far, so be sure to craft clear, legally defensible guidelines.

The use of social media can be a double-edged sword, especially in the workplace. On the plus side, social media is a wonderful vehicle for marketing a veterinary practice and connecting with current or potential clients. On the darker side, what happens when an employee posts content that reflects negatively on your practice? Should you […]

Modern mentoring

H.R. Huddle

Veteran employees often take the lead in sharing knowledge and advice, but newbies can do it, too. The key to success is to create the best possible relationships.

Although mentoring is not a new concept in the workplace, modern partnerships are not necessarily like those of the past. According to HR Magazine, formal mentoring relationships in previous eras would typically last at least a year and informal ones could last a decade. In today’s workforce, these relationships are often shorter and more specialty-oriented […]

The state of the VCPR

Politics and Policy

The advent of telemedicine has brought a new focus to the veterinarian-client-patient relationship and its diverse definitions and interpretations.

Two terms rarely, if ever, were mentioned together in veterinary meetings or publications prior to January 2016: telemedicine and the VCPR. What changed in 2016 was the North American Veterinary Community’s launch of the Veterinary Innovation Council and the American Veterinary Medical Association’s national working group on telemedicine. Since then, the veterinarian-client-patient relationship (VCPR) has […]

Do it differently, for a change

H.R. Huddle

Team members are more likely to embrace change initiatives when practice leaders better communicate the vision and celebrate small victories.

Although plenty of businesses talk about change and many of them devote significant time to change management, too many efforts are failing. An article in HR Magazine analyzed why this is happening and offered suggestions for making your next change-management strategies take root. The February 2018 article “Why Change Efforts Fail” cited a Prosci study […]

Put on your thinking cap

H.R. Huddle

Consider three strategies for retaining a star employee who has reached the top of the job pay range.

Let’s say you employ the veterinary nurse of your dreams. Not only is she wonderful with the animals, she is compassionate with their owners. She communicates clearly with clients, she’s highly experienced in necessary skills, she’s always on time, she’s willing to do her share and more, and she avoids gossip, among other positive traits. […]

Break the impasse

H.R. Huddle

Know what to do when employees refuse to sign a disciplinary notice.

You created disciplinary policies and procedures that are clear, fair and approved by your attorney. You carefully document misconduct and poor performance, and you discuss the acts with all relevant parties. But then an employee throws a curve ball by refusing to sign a disciplinary notice. You really want the signature as proof of the […]

Put some thought into personality assessments

H.R. Huddle

Testing can help identify the right person for a job, but be sure to choose the right exam and to develop a policy for its use.

Workplace culture in a veterinary practice is significantly influenced by the personalities of the people who work there. So, it makes good sense to gain a clear understanding of personality assessments and how they can benefit a practice. In 2015, the Society for Human Resource Management (SHRM) published an in-depth piece about personality tests and […]

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