Andy Roark, DVM, MS

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You’re fired!

When clients behave badly, sometimes the right thing to do is tell them goodbye — permanently.

Last year I met a fellow veterinarian who had a problem. Her scheduler erred in booking a house call. As a result, she arrived at the gentleman’s home at the wrong time. She sent the client a few text messages and waited. When he didn’t respond, she informed him that she had to leave and […]