A Command Performance
Sit down with a team member whose work is falling short and chart a plan for getting the person back on track.
Do you have an employee who has potential but is habitually underperforming? A performance improvement plan (PIP) might be the answer when typical feedback, coaching and corrective actions fail to move the needle on the team member’s behavior. The PIP is a human resources tool found in many corporations. It’s a formal document that clearly […]
Working alongside a spouse isn’t always wedded bliss, especially when one is a veterinarian and the other an administrator.
Dr. Jill and her husband, Jack, launched Happy Critters Animal Clinic right after getting married. Because money was in short supply, Jack filled in as manager. What was supposed to be a short-term part-time solution became a long-term full-time job. A decade later, Jack and Dr. Jill are not doing well as a couple and […]
Are You the Bully in the Workplace?
News accounts and personal stories about bullying are being reported in increasing numbers. While often considered a middle- or high-school problem, bullying in professional workplaces is a common occurrence too and chances are you’ve witnessed it in action.
How to Prevent a Toxic Workplace
A healthy workplace contributes greatly to a veterinary professional’s personal wellbeing and productivity. Read more about how to prevent a toxic workplace.
Friends in high places
Veterinary clinics are not immune to workplace favoritism. Playing favorites with co-workers might not be illegal, but it can hurt morale and create resentment.
Here are a few comments heard when I asked veterinary nurses, receptionists and associate veterinarians if they had encountered favoritism at their practice: “Favoritism is a way of life here.” “Favoritism is an everyday thing.” “I suffer daily from not being a favorite.” What is favoritism, and is it even legal? If a practice manager […]
Silence the rumor mill
Workplace gossip can be harmful, so know how to control it.
“Maria’s skirt is awfully short, isn’t it? And she sure doesn’t have the figure to pull that off!” “You’re not going to believe what I heard about our new client.” “Did you hear who is getting divorced? You’re not going to believe what happened!” “We’re not getting bonuses this year because of what happened between […]
How to conduct a practice-culture audit
Spoken and unspoken messages say a lot about a veterinary team’s assumptions, values and beliefs.
If you’ve owned, managed or worked at a particular veterinary practice for any length of time, you may be so used to the workplace culture that you can’t effectively define it, much less analyze its strengths and weaknesses. If that’s the case, it’s perfectly normal. Having said this, it makes good sense for your practice […]