Make surgery an exceptional experience
Top-notch communication and protocols will wow clients and ensure the best possible care of their pets.
Veterinary technicians play a vital role in providing clients and patients with the ultimate surgery room experience. In fact, every employee who has contact with the client or the patient should understand what is involved from first touch to last. Surgery and anesthesia top the list of procedures that require our best effort in communication. […]
Craft a treatment plan game plan
Clients are more likely to accept medical recommendations if you clearly explain the services, provide a high-end, low-end fee estimate and know how to respond to financial resistance.
Preparing and presenting treatment plans is an important part of what veterinary technicians do every day. How you handle these plans will make the difference between clients accepting your recommendations or walking out the door. Clients often have a difficult time understanding recommendations, especially if the plan involves diagnostics and procedures. It’s our job to […]
Learn drug security basics
Vet techs play a key role in oversight of controlled substances.
Managing controlled substances can be a daunting task that usually falls squarely on a veterinary technician’s shoulders. Issues arise when a technician does not understand the regulations or when the hospital lacks good systems for preventing the illegal acquisition, diversion and use of controlled drugs. Federal, state and local governments regulate controlled substances. The U.S. […]