Featured

How #MeToo affects you, too

Sexual harassment in the workplace must be dealt with promptly, fairly and firmly.

The #MeToo movement started last fall with claims of sexual harassment and rape against movie producer Harvey Weinstein. Before long, dark shadows were cast over other powerful men — from entertainment personalities Matt Lauer, Kevin Spacey, Russell Simmons and James Franco to politicians Al Franken and Roy Moore. Although any accusation typically gets more publicity […]

Politics and Policy

The looming dog shortage

The United States will need millions of additional dogs a year to keep pace with the growing number of households.

It is an extraordinary day when The Washington Post places a story about pets, in this case the shortage of dogs, on its front page. Well, it happened a year ago with the headline “Does America Have Enough Dogs for All the People Who Want One?” I can already hear readers guffawing: “No way The […]

Significant others

Patients and the referring hospital both can benefit when a general practitioner partners with a veterinary specialist.

Veterinary generalists often brag that their job is more difficult than that of their human medicine counterparts. And it’s true: Over the course of one day, generalists might practice internal medicine, dentistry, dermatology, surgery, ophthalmology, cardiology, oncology and radiology. They manage weight-loss programs, cognitive dysfunction and osteoarthritis. They advise on husbandry, behavior and contagious diseases. […]

Go With the Flow

When in doubt, improvise

With presence of mind, you can notice more, let go 
and use everything at any moment and in any context.

We imagine that many of you, like us, are fans of improvisational comedy. We can’t help but be amazed when Wayne Brady, one of the stars of “Whose Line Is It Anyway?” fabricates complete song lyrics in real time using a musical genre, melody and theme that’s given to him only moments before he goes […]

How pet insurance may save your career

Insured clients, job satisfaction and our ability to provide the best care for pets are all intertwined.

“I can’t do this anymore. This is not how I thought my life would go.” Dr. B stared at the appointment schedule a moment longer before shrugging and walking to the controlled-substances cabinet. Her day would begin with a euthanasia, accented by an early-afternoon end-of-life visit, and finish with a final eternal farewell visit. This […]

Wellness plans make great business sense

More client visits and more spending occur when pet owners choose packaged preventive care, especially when they can make monthly payments.

Bundled wellness services are not new to veterinary medicine. A 2015 survey performed by the Veterinary Hospital Managers Association found that almost 14 percent of respondents reported offering wellness plans in their hospitals for seven or more years. Why are these hospitals such advocates of wellness plans? Consider the following five reasons to implement wellness […]

Talk the Talk

Hear, see and feel

Accommodating a client’s preferred learning style can lead to a more educated pet owner and better compliance.

Several years ago, I took my Papillon, Chloe, to a veterinary dentist for removal of an oral tumor and any necessary dental care. In addition to reviewing details of the surgical procedure, he showed digital radiographs to explain which teeth needed to be removed. The dentist’s combination of auditory and visual client education built trust […]

Innovation Station

Veterinary telemedicine: Are we leading?

The profession must steer efforts to adapt digital tools to pet health care. Failure to do so will see clients choose pioneering practitioners.

Veterinary medicine has the distinct advantage of being able to observe trends, discoveries and new methods of health care delivery in human health care, and the reverse is also true. There are lessons to be learned from telemedicine in human health care, and veterinary medicine is uniquely positioned to benefit substantially from advances in human […]

Go With the Flow

The surfer’s guide to life

Every once in a while, we come across a reminder that there is another way — a middle path — that resonates with us.

If you’ve ever tried your luck at surfing, it’s easy to see how it can serve as a metaphor for our human experience. Life comes at us in waves, no matter who we are or what we are trying to accomplish. It does not ask if we’re ready, nor is it completely predictable at any […]

Take Charge

Turn hardship into fellowship

Start a charity or work closely with one to ensure that the pets of a financially challenged client get the care they need.

As veterinary professionals, we are charged through personal compassion, moral conviction or even social pressure to care for animals in need when owners lack financial resources. As business owners and managers, we understand that we can’t allow our hearts to lead the way to negative financial consequences. To strike a balance between the two, many […]

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