Columns

Go With the Flow

Get back to the present

A wandering mind might lead to less contentment.

How many of you would like to be able to travel through time as a superpower? We can’t yet do it physically, but we are quite proficient at it mentally. We spend many of our daytime hours in a half-awake daydream state where our mind wanders away from the present moment. Instead of fully attending […]

Socially Acceptable

Enjoy instant Instagram success

The third most popular social media site is a great way to interact with clients.

The most popular social media sites of 2017 aren’t just getting millions of views, they’re receiving billions of them. That’s right, as of May, Facebook was averaging almost 2 billion visitors a month. The exact figure, according to the online source Statista, was 1.94 billion. When I first started using the platform as a focal […]

Creative Disruption

It’s time to get creative

Too many pet owners are priced out of modern veterinary care.

The veterinary industry is thriving. Spending is up, the pet family bond is growing, pet lifespans are increasing, euthanasia is down, One Health is here, practice valuations have never been higher, we continue to attract the best and brightest to our line of work, and we are consistently among the most admired professionals. That said […]

Politics and Policy

Good things happen when you fight back

The veterinary profession scored two big victories thanks to old-fashioned lobbying and one company’s court battle.

Whatever side you’re on in politics, it’s safe to say most people believe that money rules the day. The guy with the big wallet wins, the little guy loses. With a lifetime of politics under my belt, I’ll concede these maxims often prove true. But it’s not always so, and two veterinary pharmaceutical cases prove […]

Go With the Flow

What about now?

When in ‘flow,’ or fully present, goals are clear. Concentration deepens when someone is in a state of ‘flow.’

Erin Kramp was one of those rare people who had it all together all the time. Whether playing the role of a successful businesswoman who served on boards of directors by her 20s, in her marriage or as a mother to her young daughter, Peyton, Erin exuded a joy of life, a sense of ease […]

VetPartners Corner

Time to revise your mission statement?

If yours doesn’t elicit an emotional feeling, try again.

Mission statements are dull, boring and useless, and so are annual performance reviews. Now that I have horrified my fellow VetPartners members, let me explain. The issue with most veterinary mission statements, which is the subject of this article, and annual performance reviews, which is not, is that they typically are done poorly. Over the […]

Money Matters

Using EBITDA can be tricky

The popular financial metric is not the most accurate method for calculating profitability or a veterinary hospital’s value.

You may hear about veterinary practice sales where the purchase price was some multiple of EBITDA. EBITDA (pronounced: ee’ bit dah) is an acronym for earnings before interest, taxes, depreciation and amortization. In other words, EBITDA represents net income with certain accounting expenses, namely depreciation and amortization, income taxes and interest expense, added back in. […]

Take Charge

Plot a career path in practice management

Networking, education and certification can help with professional advancement.

Like the parade of preteens who shadow our doctors each summer, I too wanted to be a veterinarian at that age. Growing up in my parents’ practice, where my mother was the owning veterinarian, my father managed the business and I pitched in wherever needed, I experienced the realities of the field. And unlike many […]

Getting Technical

Learn drug security basics

Vet techs play a key role in oversight of controlled substances.

Managing controlled substances can be a daunting task that usually falls squarely on a veterinary technician’s shoulders. Issues arise when a technician does not understand the regulations or when the hospital lacks good systems for preventing the illegal acquisition, diversion and use of controlled drugs. Federal, state and local governments regulate controlled substances. The U.S. […]

Talk the Talk

Ask the right questions at the right time

Getting to know a pet owner on a more personal level can build trust.

Imagine a 12-year-old pet diagnosed with an operable brain tumor. Most clients would struggle to decide whether to proceed with surgery. Now imagine having to make this decision twice. I know how hard these decisions are because I was that client in 2013. My beloved Papillon, Chloe, came through her first craniotomy with no complications. […]

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