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Charlotte Lacroix, DVM, JD

Column: H.R. Huddle

Charlotte Lacroix, DVM, JD, is the founder and CEO of Veterinary Business Advisors Inc. She serves on the Today’s Veterinary Business editorial advisory board.

Charlotte Lacroix, DVM, JD, is the founder and CEO of Veterinary Business Advisors Inc. She serves on the Today’s Veterinary Business editorial advisory board.

H.R. Huddle

The internet, you and your employees

Practices should have clear written policies so everyone is aware of what they can do online during work hours and what is always inappropriate.

Telemedicine may come to mind when you think about internet legal issues that can affect veterinary practices. However, it’s not the only issue. Let’s examine three others. Social Media “Research” Social media makes finding information about people, including those you are considering hiring, so easy. But is searching on social media platforms for information about […]

H.R. Huddle

How to conduct a practice-culture audit

Spoken and unspoken messages say a lot about a veterinary team’s assumptions, values and beliefs.

If you’ve owned, managed or worked at a particular veterinary practice for any length of time, you may be so used to the workplace culture that you can’t effectively define it, much less analyze its strengths and weaknesses. If that’s the case, it’s perfectly normal. Having said this, it makes good sense for your practice […]

H.R. Huddle

6 steps to effective worker discipline

Don’t rush to judgment, adhere to the employee handbook and be consistent in your follow-through.

When you see the term “problem employee,” what comes to mind? Perhaps someone in your practice makes negative comments about virtually every situation, whereas someone else may disappear whenever an unpleasant task needs to be done. Or maybe someone believes she has the correct answer for every situation, and she doesn’t follow procedure when it […]

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