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Bob Lester, DVM

Column: Creative Disruption

Bob Lester, DVM, is a former practice owner and a founding member of Banfield Pet Hospitals and the Lincoln Memorial University College of Veterinary Medicine. He serves on the NAVC board of directors.

Bob Lester, DVM, is a former practice owner and a founding member of Banfield Pet Hospitals and the Lincoln Memorial University College of Veterinary Medicine. He serves on the NAVC board of directors.

Creative Disruption

Turn your exam room into a classroom

A simple name change — think of it as rebranding — and a new mindset could boost client education and collaboration.

If you asked me why veterinary practices have exam rooms, I’d have to admit that before now, I hadn’t given the question much thought. We certainly need exam rooms to examine pets, but do we need to examine pets in an “exam room”? Maybe not. I’m not suggesting we get rid of exam rooms, but […]

Creative Disruption

What do dentists know that we don’t?

The incidence of cavities in American mouths plummeted when fluoride was added to the U.S. water supply. Rather than surrender, the dental industry adapted and thrived.

What can we learn from other medical professions, particularly those that have experienced significant disruption? Which medical practice most resembles that of veterinary medicine? Pharmacists and optometrists are largely commodities-based and greatly corporatized. Physicians are similar to veterinarians in training but are highly regulated and driven by third-party payments. But what about dentists? Dental practices […]

Creative Disruption

It’s time to get creative

Too many pet owners are priced out of modern veterinary care.

The veterinary industry is thriving. Spending is up, the pet family bond is growing, pet lifespans are increasing, euthanasia is down, One Health is here, practice valuations have never been higher, we continue to attract the best and brightest to our line of work, and we are consistently among the most admired professionals. That said […]

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