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Brian Conrad, CVPM

Column: Selling Points

Selling Points columnist Brian Conrad is practice manager at Meadow Hills Veterinary Center in Kennewick, Washington, and president of the Veterinary Hospital Managers Association.

Selling Points columnist Brian Conrad is practice manager at Meadow Hills Veterinary Center in Kennewick, Washington, and president of the Veterinary Hospital Managers Association.

Selling Points

In defense of sales reps

Maximize the relationship with your vendors to help grow your veterinary practice and better serve clients.

We live in a time when competition is increasing and when creating a differentiating factor among your competitors is more difficult. The goal for each of us should be to use every resource at our disposal to satisfy our clients and staff. Most of us overlook or forget about an excellent and underutilized resource staring […]

Selling Points

Compete and profit on product sales

Squeezing revenue from retail isn’t that hard if you know what you’re doing.

I was traveling through the Salt Lake City airport in July 2003 when my flip phone rang. My colleague on the other end insisted that I run to the nearest newsstand to pick up the most recent copy of Consumer Reports magazine. I reluctantly complied.   There it was: a cover featuring an adorable, heart-tuggingly […]

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