business

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The bottom line on floors

Focusing solely on durability and price during a hospital remodel or construction could leave you on shaky ground.

Written by Paul Gladysz, AIA, NCARB, CSI, ICC

Chart a new financial course

The AAHA/VMG Chart of Accounts establishes an industry standard that allows for more accurate benchmarking.

Written by Don Vaughan

Get serious about EPLI coverage

Employment practices liability insurance safeguards against costly claims of discrimination and other workplace issues.

Written by Ed Branam, DVM

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leadership

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Overcome the management blues

Forging a better work-life balance and seizing control of emotions can put you on a more even keel.

Written by Claire Pickens, CVPM

How to conduct a practice-culture audit

Spoken and unspoken messages say a lot about a veterinary team’s assumptions, values and beliefs.

Written by Charlotte Lacroix, DVM, JD

Use it or lose it

If employees don’t remember much of what they were taught, your training methods may be at fault.

Written by Louise S. Dunn

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communication

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The calm after the storm

Soothe angry pet owners and raise the level of service by training the team to listen carefully and respond the right way.

Written by Amanda Donnelly, DVM, MBA

Eliminate fear in pets — and in your clients

Simple solutions start with the initial phone call and extend to the products offered at checkout.

Written by Natalie Marks, DVM

3 common communication blunders

Bad body language and a poor choice of words can damage a client relationship.

Written by Ernie Ward, DVM, CVFT

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community

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Uncharted waters

The veterinary community saved pets and people when Hurricane Harvey hit Texas.

Written by Lori Teller, DVM, DABVP (canine/feline), CVJ

What is your personal narrative?

Knowing a little about each other promotes a better understanding of the world we live in and the people who inhabit it.

Written by Lisa Greenhill, MPA, EdD

I was a bully

A veterinary professional’s journey to wellness and self-awareness.

Written by Melissa Supernor, CVT (MA, CT), CFE, VTS (SAIM)

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columns

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What is your personal narrative?

Knowing a little about each other promotes a better understanding of the world we live in and the people who inhabit it.

Written by Lisa Greenhill, MPA, EdD

In defense of sales reps

Maximize the relationship with your vendors to help grow your veterinary practice and better serve clients.

Written by Brian Conrad, CVPM

How to conduct a practice-culture audit

Spoken and unspoken messages say a lot about a veterinary team’s assumptions, values and beliefs.

Written by Charlotte Lacroix, DVM, JD

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products

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Equipment guide 2017,
part 1

From autoclaves to ultrasound: What you need to know.

Written by Today's Veterinary Business

Merck releases BRD-detecting Whisper stethoscope

Company spent nearly a year and a half fine-tuning the technology.

Written by Ken Niedziela

Smart-toy manufacturer works hard for a treat

The interactive dog product PupPod is named best in show at the Kansas City Investment Forum.

Written by Ken Niedziela

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